Job Location: 100% remote (US-based candidates only)

Employee Location: US - East

Role: Enterprise Customer Success Manager

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Our Mission

Prezent is on a mission to transform how enterprises communicate. Founded in 2021, we have rapidly grown into a 200+ person, fully remote team that’s backed by $40+ million in venture funding. Our AI-powered productivity platform, ASTRID, is the first solution purpose-built for enterprise communication needs—delivering up to 90% time savings and 60% cost reduction in presentation development.

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Our Vision

We believe that effective communication accelerates business impact. By automating design best practices and tailoring content to audience dynamics, Prezent empowers teams to craft clear, engaging, and on-brand presentations at scale. Our focus is on enabling Fortune 2000 companies—particularly in industries like healthcare, biopharma, high-tech, banking, and insurance—to achieve better alignment, faster decision-making, and stronger business outcomes.

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Growth Trajectory

• Rapid ARR Growth: We aim for 100% YoY revenue expansion—an ambitious but achievable target given our historical track record.
• Path to Profitability: With strong product-market fit and significant capital raised, we anticipate a clear route to profitability in the next 2 to 4 years, should we choose that path.

The Customer Success team is responsible for driving adoption and long-term value realization for our customers by helping maximize desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Prezent customer.
To excel in this role, we are seeking candidates with 4 to 6 years of relevant work experience as a Customer Success Manager. As a valuable member of our team, you will need to demonstrate strong communication and relationship-building skills. Your ability to understand customer needs and translate them into effective strategies will be essential in driving customer satisfaction and success.

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Key Responsibilities

Account Management and Growth:

1. Oversee a growing portfolio of client accounts, each with unique team structures and varying stages in their lifecycle.
2. Cultivate strong relationships with key stakeholders within each account to gain a deep understanding of their business goals and objectives.
3. Proactively manage and expand these relationships to drive increased adoption and utilization of Prezent's solutions.

Customer Retention and Expansion:

1. Partner closely with the Sales team to achieve high customer retention rates and identify opportunities for expansion and upselling.
2. Implement proactive account monitoring and risk assessment strategies to identify and mitigate potential churn factors.
3. Conduct regular check-in calls to address tactical needs and perform strategic business reviews to ensure alignment between customer objectives and outcomes.
4. Develop and execute customer adoption programs to maximize the value customers derive from Prezent's software.

Product Adoption and Advocacy:

1. Spearhead the introduction and implementation of new products and features within each account.
2. Collaborate with Marketing to showcase customer success stories and promote Prezent's value proposition.
3. Act as a liaison between customers and internal teams, channeling customer feedback to improve Prezent's offerings.
4. Work closely with the Product team to track and address product improvement requests, troubleshoot issues, and manage bug reports.

Relationship Building:

4. Ability to cultivate and maintain strong interpersonal connections with clients across all organizational levels.
5. Skilled at building rapport, trust, and credibility with clients through active listening, empathy, and clear communication.
6. Proficient in identifying and understanding client needs, motivations, and concerns.
7. Adept at managing client expectations and delivering on commitments.

Customer Focus

4. Committed to providing exceptional customer service and support.
5. Proactive in anticipating and addressing client needs.
6. Dedicated to ensuring client satisfaction and success.
7. Skilled at gathering and analyzing client feedback to improve products and services.

Strategic Thinking:

4. Ability to develop and implement long-term account growth plans.
5. Proficient in identifying and capitalizing on business opportunities.
6. Skilled at analyzing market trends and competitor activity.
7. Adept at forecasting and mitigating risks.

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Qualifications

• Experience in Customer Success, Consulting, Sales, or Account Management.
• Experience working directly with large enterprise customers and directors to SVPs; SaaS experience is a must.
• Working knowledge of common SaaS solutions such as Salesforce, O365, Zoom, and G Suite is a plus.
• Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus.
• Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders
• Has handled difficult customers or situations and can demonstrate resolutions.
• Proficiency in Salesforce and ServiceCloud preferred.
• You enjoy planning, adjusting, executing, winning, and celebrating as a team.
• Remote + Travel Readiness: Comfortable in a 100% remote role with consistent travel to client sites within the US East region.

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Benefits

• ESOPs: You’ll be eligible for Employee Stock options.
• Incentives: Competitive commission based on new ARR, account expansions, and successful renewals.
• Comprehensive Benefits: Flexible, top-tier benefits package in line with US market standards.
• Remote Work Culture: Fully remote with best-in-class collaboration tools (Salesforce, Gong, Apollo, etc.).
• ‍Professional Growth: Thrive in a fast-paced environment that encourages innovation, continuous learning, and career progression.