Job Title: Client Solutions Specialist, Platform Support Location: Remote (UK Preferred) About Veritonic Veritonic is the leading performance measurement platform for CTV, social, and podcasting, built for brands, agencies, and publishers that need trusted, outcome-first intelligence across modern media. Our independent, adaptive platform sets the standard for measuring and optimizing creative and campaign impact, helping teams move faster, prove ROI, and make smarter decisions across Brand Lift, attribution, creative testing, competitive intelligence, and AI-powered analysis. Our Tech Stack: Code: TypeScript, Vue.js, Python, Tornado, Wordpress/PHP, MarkDoc. Data/Databases: MongoDB, Snowflake, SQL. Cloud Services: AWS (EC2, ECS, S3, Lambda, EMR, ...). Data Processing: Pandas, PySpark. AI: OpenAI, Amazon Bedrock. Who You Are: A proactive problem solver with strong troubleshooting and communication skills; Customer-focused and comfortable working directly with clients to resolve technical and platform-related issues; Able to translate technical concepts into clear, actionable guidance for both technical and non-technical users; Detail-oriented with experience investigating reporting discrepancies, campaign performance issues, and data quality concerns; Familiar with APIs, tracking technologies, analytics platforms, and SaaS environments; Comfortable working with SQL, dashboards, spreadsheets, and large datasets; Collaborative and eager to work cross-functionally with Client Success, Product, Engineering, and Analytics teams; Organized and capable of managing multiple client requests and priorities simultaneously; Experience supporting SaaS platforms, ad tech, martech, media, or analytics products is a strong plus. What You’ll Do: Supporting advertisers, agencies, and publishers across Veritonic’s platform; Troubleshooting platform issues, reporting discrepancies, and campaign-related questions; Assisting clients with onboarding, campaign setup, platform configuration, and measurement support; Monitoring campaigns and identifying anomalies or inconsistencies in reporting and performance data; Investigating data flow issues across APIs, ingestion pipelines, and reporting systems; Partnering with Product and Engineering teams to escalate and resolve complex technical issues; Creating and maintaining internal documentation and client-facing support materials; Helping improve operational workflows, QA processes, and support tooling to enhance the client experience. Why Join Us? At Veritonic, you’ll be part of a dynamic team that’s shaping the future of audio measurement. You’ll work closely with leading brands, agencies, and publishers while helping deliver best-in-class analytics and measurement solutions. If you’re passionate about client support, analytics, and solving technical problems, we’d love to hear from you! How to Apply: Visit https://www.veritonic.com/careers/ and/or submit your resume & a cover letter detailing your experience, salary expectations, & why you’d be a great fit for our team to careers@veritonic.com.