We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

As the Vice President of Financial Planning & Analysis (FP&A), you will lead the financial strategy and planning process across the organization. You’ll partner closely with the CFO and executive leadership to provide data-driven insights that guide investment decisions, operational strategy, and company performance. This role requires strategic foresight, analytical depth, and the ability to translate financial data into actionable business decisions.

Responsibilities

• Lead and develop a high-performing FP&A team responsible for budgeting, forecasting, and long-range planning.
• Ensure financial plans align with company objectives and drive accountability across business units.
• Provide the executive team with actionable financial insights, scenario models, and variance analyses.
• Support strategic initiatives, including M&A, capital allocation, and board reporting.
• Enhance FP&A tools, data systems, and reporting processes to improve forecasting accuracy and efficiency.
• Implement scalable frameworks for performance management and decision-making.
  
  

Requirements

• Bachelor’s degree in Finance, Accounting, or related field
• Extensive experience in FP&A or strategic finance roles, with at least 5 years in leadership.
• Strong SaaS background, with expertise in ARR/MRR and recurring revenue models
• Deep experience in financial modeling, planning systems, and executive-level reporting.
• Excellent strategic thinking, communication, and influencing skills.
• Proven success leading finance functions in high-growth or complex organizations.
  
  

Preferred

• Experience using AI/automation to enhance forecasting and financial planning
• Background in private equity-backed environments, including investor and board reporting
  
  

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage
  
  

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.