We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

We’re looking for a Senior Software Engineer to join our Engineering team. This role is ideal for someone who thrives in a pragmatic environment — able to reduce scope intelligently, mentor junior developers, and design maintainable, efficient solutions that deliver value quickly. You’ll be part of a supportive, inclusive team that values collaboration, transparency, and continuous improvement, working with ownership and accountability while fostering a culture of empathy, inclusivity, and continuous learning.

What You’ll Do

• Design and implement efficient, maintainable systems aligned with business needs
• Ensure code quality, reliability, and performance through testing, reviews, and best practices
• Work within and extend existing architectural patterns for seamless integration
• Write clear documentation to support deployment, maintenance, and knowledge sharing
• Participate in code reviews, demos, and sprint reviews, contributing to engineering excellence
• Mentor engineers, sharing best practices and guiding technical decisions
• Collaborate with product and design to translate requirements into reliable, scalable solutions
• Proactively seek opportunities to reduce scope or streamline development without losing user value

What We’re Looking For

• Extensive years of backend development experience with production-grade systems
• Strong expertise in Ruby on Rails, NodeJS is a plus.
• Experience as a technical lead on projects where you’ve broken down requirements, created technical documentation and led refinement sessions.
• Deep understanding of distributed systems, microservices, and serverless patterns
• Experience mentoring engineers and setting technical directions
• Ability to make smart trade-offs and simplify complexity without losing quality
• Pragmatic mindset focused on performance, maintainability, and readability
• Clear communicator with strong documentation skills
• Collaborative team player with cross-functional experience
• Open to learning new technologies and languages
• Engineer who is self driven and takes initiative
• Bonus: familiarity with TypeScript, React, Angular, Golang, GraphQL, Kafka.

#HP

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.