We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

At UserTesting, we help organizations make customer-first decisions with confidence. As a Pricing Coordinator, you’ll play a key role in supporting accurate, timely, and commercially sound pricing and feasibility for our customers.

You’ll work closely with internal stakeholders to understand recruitment needs, assess feasibility, prepare pricing proposals, and ensure estimates are delivered on time and within budget. Acting as a trusted internal partner, you’ll balance customer needs, operational requirements, and commercial guidelines—helping our teams deliver high-quality research experiences at scale.

This is a collaborative, detail-oriented role where strong communication, organization, and commercial awareness make a real impact.

Responsibilities

• Consult with internal teams to understand business objectives and participant recruitment needs
• Evaluate project scope and identify appropriate suppliers to meet sampling requirements
• Review pricing and apply approved margins in line with company guidelines
• Prepare clear, accurate feasibility assessments and pricing documentation for internal stakeholders
• Provide proactive updates throughout the estimate process to ensure alignment and transparency
• Ensure pricing estimates and related deliverables are completed on time and within budget
• Develop expertise in internal credit consumption reporting and support operational teams with related inquiries
• Manage scope changes through structured change orders or phased delivery approaches
• Maintain consistent day-to-day communication with stakeholders and support Project Managers as needed
• Stay up to date on new product offerings and enhancements and understand their impact on pricing and feasibility
• Ensure all work adheres to data privacy, security, and compliance standards
  
  

The Requirements

• 2+ years of experience in recruitment feasibility, pricing, sampling, fieldwork management, or related roles within market research, UX/CX, digital marketing, or complex project environments
• Knowledge of the Market Research, Panel, or UX/CX industry
• Strong communication skills with the ability to distill complex information and manage stakeholder expectations
• Demonstrated commitment to delivering high-quality service to internal and/or external customers
• Strong organizational skills with high attention to detail and a proactive, solution-oriented mindset
• Ability to collaborate effectively in a cross-functional, team-oriented environment
• Proficiency in Excel and Google Sheets for data analysis and reporting
• Familiarity with tools such as Salesforce, Zendesk, Jira, Monday.com, and Google Workspace (preferred)
• BA/BS degree in Business, Marketing, or related field, or equivalent combination of education and experience
  
  

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be just the right candidate for this or other opportunities. We know that diverse perspectives foster the innovation we need to succeed, and we’re committed to building a team with a variety of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Offer Stage
  
  

Accommodations

At UserTesting, we’re committed to providing inclusive and accessible experiences for our candidates. We believe diverse perspectives are essential to creating exceptional experiences for everyone.

If you require accommodations or would like us to tailor the interview process to better suit your needs, please contact us at talentexperience@usertesting.com

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.