The Opportunity

We’re looking for a curious, collaborative, and customer-obsessed Solutions Consultant to join our team. In this role, you’ll help prospects and customers solve real business challenges by aligning UserTesting’s capabilities with their strategic goals. You'll act as a trusted advisor and product expert—supporting sales, product, and customer success teams to deliver value from day one.

This is a role for someone who’s equal parts strategic thinker, creative problem solver, and persuasive communicator. If you're passionate about human insight, product innovation, and building meaningful customer relationships, we’d love to meet you.

Responsibilities

• Partner with Sales, Customer Success, and cross-functional teams to uncover customer goals, challenges, and opportunities

• Consult with stakeholders across all levels—from C-suite to end users—to demonstrate how UserTesting can drive business impact

• Design strategic, insight-driven solutions that align with customer objectives and use cases

• Deliver compelling, tailored product demos that clearly communicate value

• Lead or support Proof-of-Concepts (POCs), ensuring measurable business outcomes

• Contribute to internal enablement and marketing initiatives—creating collateral, sharing insights, and scaling best practices

• Share customer feedback, trends, and success stories with Product and Marketing to shape future innovation

Requirements

• 5–7 years of experience in customer-facing roles with a strong focus on consultative selling or research, or 3+ years with a Master’s degree

• 3+ years as a Solutions Consultant, Solutions Engineer, or similar in a SaaS environment

• Deep understanding of qualitative and quantitative research methodologies

• Strong communication and storytelling skills—both written and verbal

• Proficient in tools like Google Workspace and Microsoft Office

• Demonstrated passion for customer experience (CX), research, and technology

• Ability to travel up to 20%

Don’t meet every single requirement but excited about the role? We encourage you to apply!

Research shows that some groups are less likely to apply unless they meet every qualification, but you might be the right candidate for this or another role. At UserTesting, we’re building a team of diverse perspectives, experiences, and skills—and we’d love to hear from you.

Application Process

• Meet with a Recruiter

• Meet the Hiring Manager

• Participate in a Panel Interview

• Offer Stage

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for every candidate. If you need accommodations or have requests to help tailor the interview process to your needs, please reach out to: talentexperience@usertesting.com. If you’d prefer to speak to someone directly, please ask!

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.