The Opportunity

We’re looking for an ambitious and customer-obsessed Enterprise Account Executive, Expand to join our high-performing Go-to-Market team. In this role, you’ll manage a portfolio of strategic and enterprise-level customers (5,000+ employees), focusing on driving growth and deepening engagement across accounts. You’ll work with some of the world’s most recognized brands—helping them connect with their customers and unlock human insights that inform better decision-making.

You'll collaborate with Solution Consultants, Renewals, Customer Success, and BDRs to champion the power of experience testing and expand UserTesting’s value across multiple departments and business units.

What you’ll be doing

• Own and grow a portfolio of existing enterprise customers by exceeding monthly, quarterly, and annual expansion targets

• Develop champions and advocates within accounts to unlock use cases, demonstrate ROI, and drive platform adoption across teams and subsidiaries

• Lead a consultative, value-based sales process using the MEDDPICC framework, targeting stakeholders from practitioners to C-level executives

• Partner closely with internal teams to execute end-to-end sales motions, from opportunity identification to close

• Deliver compelling proposals and presentations that justify expanded platform use based on real business value

• Forecast accurately and track pipeline health using Salesforce (SFDC) and key sales metrics

• Strategically plan account expansion efforts and regularly review progress toward goals with your manager

What we’re looking for

• 5+ years of success in Enterprise SaaS sales, with a track record of closing 6–7 figure deals and surpassing quotas

• Proven ability to expand usage within complex organizations across multiple functions (Product, Research, Design, Marketing)

• Experience navigating and influencing stakeholders at all levels, including C-suite decision makers

• Skilled at managing multi-threaded sales cycles and internal/external stakeholder dynamics

• Confident using structured sales methodologies (e.g., MEDDPICC) and maintaining up-to-date pipeline management in CRM systems

• Exceptional relationship-building skills, emotional intelligence, and a collaborative, team-first mindset

• Willingness and ability to travel up to 30% of the time

Not sure if you meet all the requirements?

We encourage you to apply! Research shows that some people are less likely to apply unless they meet every single qualification. At UserTesting, we’re committed to building a diverse, inclusive team where different perspectives help us create better experiences for all.

Our hiring process

• Meet with a Recruiter

• Interview with the Hiring Manager

• Participate in a panel interview

• Offer stage

Need accommodations?

We’re here to help. If you need any accommodations during the interview process, please reach out to talentexperience@usertesting.com. We’re happy to tailor the process to better suit your needs.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.