Main Accountabilities:

• Provide feasibility and costs to UserTesting customers and internal teams (on Zendesk, Monday.com, Google Sheets and Jeera)

• Prepare pricing and feasibility sheets for customers

• Make sure customers are charged correctly (on Salesforce)

• Work within our data and security guidelines

• Have fun and enjoy the journey!

Job Responsibilities

• Consult with internal teams to understand the business objective on a client’s recruitment needs

• Based on the project scope provided by the client, find the most appropriate supplier to provide our client with sample that will suit their needs

• Review pricing and apply proper margin to meet the company’s requirements

• Provide a clear and thorough proposal to our internal stakeholders, ensuring they understand what we can or cannot deliver

• Proactively contact internal stakeholders to provide consultative updates throughout all stages of the estimate process

• Ensure all pricing estimate components and deliverables are completed on-time and within budget

• Become an expert on our internal credit consumption reporting structure & provide support to our operational team when inquiries arise

• Maintain day-to-day communication with internal stakeholders

• Manage scope creep through change orders, phased delivery or other methods

• Work with stakeholders to ensure changes are understood, approved, and documented

• Provide support for project managers.

• Stay on top of new product offerings/enhancements and how that impacts you and your customer.

Job Skills & Qualifications

Knowledge Requirements

• Knowledge of Market Research, Panel or UX/CX Industry

• 2+ years of applicable experience, preferable in recruitment feasibility and pricing, sampling or fieldwork management for a panel company. Equivalent experience in market research, advertising agency, digital marketing or complex project management may be considered.
  

Qualifications

• Excellent communication skills – specifically how to distill issues, manage stakeholder expectations, act as a trusted advisor and communicate in a timely manner under pressure.

• Demonstrated high level of client service with internal and/or external customers

• Ability to thrive in a team-oriented, collaborative environment, coordinating a variety of roles and resources to bring projects to fruition

• Ability to establish and strengthen long-term relationships with internal stakeholders at all levels of the organization

• Strategic and commercial mindset, prioritizing a solution-oriented approach

• Detail oriented with strong organization and problem-solving skills

• Experience in using MS Excel and Google Sheets for database management and data manipulation.
  

Systems Experience

• Proficient using Word, Excel and PowerPoint

• Experience in reviewing & analyzing data in MS Excel is a plus

• Familiar with MAC OS

• Google workplace a plus

• Salesforce experience a plus

• Userzoom platform experience a plus

• Zendesk, Jeera and Monday.com experience a plus
  

Education Experience

• BA/BS Degree in Business, Marketing, or related field.

• Degree in User Research and Design a plus

• Or an equivalent combination of education, experience and / or training

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.