Senior Software Engineer I
Validately
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
The Opportunity
We’re looking for a backend engineer who’s passionate about creating scalable, efficient, and well-designed systems. In this role, you’ll work closely with our product and architecture teams to design and build modern microservices that power our platform. You’ll have a strong voice in shaping our systems and processes as we continue to grow.
This is a hands-on role where you’ll implement services using TypeScript (our primary language) and Go (a strong plus), working within a cloud-native environment on AWS.
The Team
You’ll join a cross-functional team of engineers, designers, and product managers who collaborate to build and maintain core services that support the UserTesting platform. The team is distributed across multiple time zones, embraces a collaborative and growth-oriented mindset, and values simplicity, scalability, and continuous improvement.
What We’re Looking For
We’re looking for someone with:
Extensive experience as a software engineer working on backend systems
Expertise in TypeScript and familiarity with modern frameworks and tooling
Experience working with Go (or willingness to learn)
Solid understanding of microservices architectures and API design
Hands-on experience with AWS services (e.g., Lambda, ECS, S3, RDS)
A strong grasp of software design principles, scalability, and clean coding practices
Familiarity with CI/CD pipelines and observability tooling
A collaborative mindset and clear communication skills
A proactive approach to mentoring and supporting teammates
It's an added bonus if you have:
Experience with Docker and Kubernetes
Familiarity with event-driven architecture (Kafka, SNS/SQS)
Experience in agile development environments (Scrum or Kanban)
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.