About Us

We’re UserTesting, a leader in human insights. We believe the path to understanding and great experiences starts with seeing and hearing how another person engages with the world around them. Working at UserTesting means helping organizations discover the human side of business—transforming how they collaborate, innovate, and bring new products and experiences to market.

Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting accelerates growth, reduces costs, and enables organizations to close the experience gap. Join our passionate team and help us build the engine for human understanding.

The Opportunity

As a Solutions Consultant at UserTesting, you’ll be a strategic partner to our prospective and existing customers. You’ll bring together your technical know-how, consultative mindset, and product expertise to craft and recommend tailored solutions that address real business challenges and deliver measurable outcomes.

Acting as a trusted advisor, you’ll collaborate across sales, customer success, product, and services teams to demonstrate the value and power of UserTesting in action.

The Team

You’ll be part of a dynamic Solutions Consulting team that partners closely with Enterprise Sales Directors, Account Executives, and Customer Success Managers. The team is spread across various regions, united by a shared mission: to unlock value for our customers through strategic, human-centered solutions.

What We’re Looking For

We're seeking someone who is passionate about solving complex problems, thrives in a collaborative environment, and is inspired by driving business impact through customer insights.

You’ll thrive in this role if you have:

• Extensive experience in a customer-facing or consultative role, ideally as a Solutions Consultant, Solutions Engineer, or similar

• A consultative mindset with the ability to engage stakeholders from C-Suite to practitioner level

• Excellent analytical and problem-solving skills

• Strong communication and storytelling abilities to articulate business value

• Experience crafting and delivering impactful product demonstrations

• A solid understanding of customer experience (CX) research and methodologies

• Familiarity with SaaS platforms and enthusiasm for digital experience technologies

• Ability to manage multiple projects and priorities with a results-driven approach

• A collaborative nature with experience supporting sales strategies

• Passion for contributing to thought leadership, including blogs, webinars, or public speaking

Don’t meet every single requirement but excited about the role?
We encourage you to apply! Studies show that underrepresented groups may hesitate to apply unless they meet 100% of the qualifications. You might be just the right candidate for this—or another—opportunity. We’re committed to building a diverse team where everyone can thrive.

Application Process

• Meet with a Recruiter

• Meet the Hiring Manager

• Participate in a Skill Interview and Stakeholder Interview

• Offer Stage

Accommodations

At UserTesting, we’re committed to inclusive and accessible hiring experiences. We believe empathy and diverse perspectives are essential to creating exceptional experiences. If you need accommodations or have specific requests to make our interview process more accessible for you, please contact us at talentexperience@usertesting.com.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.