Digital Account Manager
Digital Account Manager
The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel so that agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build seamless customer experiences in every corner of the world.
Based in San Francisco, California, Unbabel works with leading customer support and marketing teams at brands such as Facebook, Microsoft, Booking.com, and Under Armour to communicate effortlessly with customers around the world, no matter what language they speak.
About the role
We are looking for a Digital Account Manager who will play a key role in how we manage and drive growth through our digital accounts.
We are on a journey to scale customer account growth and are looking for exceptional, cross-functional talent to drive the digital engagement strategy. Our development-focused culture allows employees to thrive personally and professionally. And our office is in the heart of Lisbon around the corner from the Marques Pombal park.
Why you’re important to us:
Unbabel is innovating and disrupting how translations are done. We’re determined to continue to establish ourselves as the leader in the industry and scale the way we service, engage with and grow our customers.
How you’ll contribute:
As a Digital Account Manager, you will be accountable for developing the strategy and approach to improving and scaling the customer experience with Unbabel across 10s, soon to be 100s of customers in a variety of industries.
Creative high touch B2B programs that drive revenue will be the key areas you’ll focus on
You’ll own the day to day relationships for our digital customers with a focus to identify expansion and cross-sell business opportunities.
Measure ROI and track the success of customer deployments, focus on key success indicators and opportunities for growth
Ideally, you have:
2-4 years of prior customer facing revenue role at a SaaS company or startup (SDR, AE, CSM)
Knack for enhancing customer experience, continually building and managing a pipeline of upselling, and cross-selling opportunities
Experience in working effectively with people at all levels in an organization
Big-picture, solution oriented can-do attitude and collaborative approach
Excitement for data to drive your decisions
Interest in languages, customer support, translation, technology, generative AI and/or software
Exceptional English writing skills and experience working with Catalyst and Salesforce
Empathy: We put ourselves in the shoes of our customers to interpret their needs. We put ourselves in the shoes of our fellow Unbabelers to understand their needs and behaviors.
Mission Driven: We’re on a mission to build the world translation layer. Achieving the mission is the most important thing we can do as a company. We put the mission above all else, that can mean parking fun to achieve our goals at times. We know we can prioritize the mission whilst being kind, empathetic and human at the same time.
Innovative & Smarts: We create products that change the world. We do it by bringing new ideas to the table and solving problems in new and better ways. Many bright sparks are magic.
Fun & Camaraderie: We work in a fun environment where people enjoy doing things together. Having fun fosters connections in different dimensions. We want to achieve our mission and enjoy the ride while we’re doing it. We’re citizens of Unbabel and we take care of one another.
- Competitive salary at one of Europe’s leading tech startups;
- A stimulating startup environment committed to diversity and inclusion;
- Health insurance;
- Stock options;
- Flexible working hours;
- Individual budget to set up your workstation;
- Budget for learning and development;
- Free office breakfast.
Unbabel is an Equal Opportunity Employer. We do not discriminate based on ethnicity, religion, colour, sex, gender identity, sexual orientation, age, or mental disability. Not only do we not discriminate, but we celebrate differences. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process, please let your recruiter know.
(We are not accepting candidates coming from recruitment agencies at this moment)
Unbabel enables enterprises to offer seamless global support in any channel, and in any language.
The company’s AI-powered language operations platform combines the speed of machine translation with the polish of native-speaking editors, enabling enterprises to grow and build customer trust in every corner of the world.
Digital Account Manager
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