Communication Skills - Communicate account setup requirements and expectations with customers. Continuous Improvement - Record customer implementation needs, requests, and questions; Leverage feedback to improve the onboarding process. Customer Focused - Develop a deep understanding of customers' business and operational objectives. Independent - Ability to work independently and manage multiple priorities. Coordination - Monitor the inbox and respond with appropriate levels of escalation and urgency to the team. Degree - Bachelor’s Degree or equivalent experience CRM - Experience with a CRM tool (Salesforce) is highly desired

Customer Service

Sales & Business Development

(Customer Service)

(Onboarding)

Hyderabad, Telangana, India

TRAY® is a complete point of sale system for the enterprise that specializes in self-service ordering. We’re changing the way people order and pay in hospitality venues such as entertainment centers, hotels, restaurants, and more. As a growing number of companies seek to introduce self-service into their operations to improve their customer experience and reduce operating costs, TRAY is the only enterprise-class system that offers a full turnkey solution, as well as a platform solution that can integrate with existing legacy point of sale systems, including Micros and Infogenesis.   Unlike other POS companies, TRAY was built with self-service at its core, not an afterthought. TRAY uses a modern, cloud-based backend combined with inexpensive Android terminals. Thanks to our scalable, PCI Level-1 compliant architecture, our solution is flexible, scalable, secure, and low-cost, and we have already won engagements with major global brands, including hotel groups, quick serve chains and entertainment chains.

Scottsdale, AZ, USA

Santa Monica, CA, USA

TRAY

Customer Onboarding Specialist

Venture capital and technology investments

Greycroft

Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Leverage our network to build your career.

#### Welcome!

Thank you for joining Greycroft Network!

To help us best support you in your search, please take a few minutes to tell us about what you are looking for in your next role. We’ll use this information to connect you to relevant opportunities in the Greycroft network as they come up.

You can always update this information later.

Whether you’re considering a job transition, a recent university graduate, an executive interested in joining a startup, or an alum of a Greycroft portfolio company, we invite you to join the Greycroft Talent Network. Once you signal your interest, we can share opportunities at great companies.

### Who is this for?
#### Exceptional Talent
You are motivated by your career journey and committed to meeting – or exceeding – your potential along the way. From individual contributors to executive-level candidates, joining the Greycroft Talent Network provides you access to current and future roles at Greycroft portfolio companies.
#### Greycroft Alums
For anyone who previously worked for a Greycroft company, we would love to welcome you back.

### How does it work?
#### Tell Us About Your Ideal Fit
Signal interest in working with a Greycroft portfolio company by filling out a 5-step profile. This will help us understand what type of opportunities we should share with you.
#### Engage With Our Interactive Job Board
Companies and their open job opportunities are automatically kept up-to-date on our interactive job board. Check in to keep a pulse on what is available and tune your interest by creating lists of favorite companies and job opportunities.
#### Get Discovered & Connect
You have the option to make your information available to our vetted network of companies. Employer members of our network can search and discover profiles of people who have opted-in. If there is mutual interest, we'll make the connection.

### Why signal interest?
#### Network Visiblity
When looking to hire, Greycroft companies come to us as a trusted source of talent. Increase your visibility to the people making hiring decisions at companies in our network.
#### Know About Priority Jobs
Stay-in-the-know and minimize the chance your dream job gets filled without you ever knowing it was open in the first place. Simply share what you bring to the table and what you're looking for next.

We invite you to join the Greycroft Talent Network

Customer Onboarding Specialist