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Customer Onboarding Specialist

TRAY

TRAY

Customer Service, Sales & Business Development
Hyderabad, Telangana, India
Posted on Thursday, June 29, 2023

Communication Skills - Communicate account setup requirements and expectations with customers.
Continuous Improvement - Record customer implementation needs, requests, and questions; Leverage feedback to improve the onboarding process.
Customer Focused - Develop a deep understanding of customers' business and operational objectives.
Independent - Ability to work independently and manage multiple priorities.
Coordination - Monitor the inbox and respond with appropriate levels of escalation and urgency to the team.
Degree - Bachelor’s Degree or equivalent experience
CRM - Experience with a CRM tool (Salesforce) is highly desired