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Human Resources Manager

Thrive Market

Thrive Market

People & HR
Wilkes-Barre, PA, USA
Posted on Tuesday, May 7, 2024
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices. Every day, we help our 1.4M+ Members find better products, support better brands, and build a better world in the process. We are a profitable, half-billion-dollar revenue business proving that mission-focused companies can succeed. We are also a Certified B Corporation, recently became a Public Benefit Corporation, and are a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
The Human Resource Manager at our Fulfillment Center in Hanover, PA plays a pivotal role in providing comprehensive HR support and fostering strategic partnerships within the operation. Collaborating closely with the Site Director, this role actively embodies our organizational values, drives tangible business outcomes, and champions a culture of inclusivity and compliance. Through proactive leadership and hands-on involvement, the Senior Human Resource Manager ensures the development and maintenance of a positive, diverse, and legally compliant work environment. This position reports to Thrive Market’s Director of People Operations, Fulfillment.


  • Oversee day-to-day HR operations in a Fulfillment Center environment with approximately 250-300 employees and temporary staff.
  • Ensure strict adherence to wage and hour regulations, workers' compensation protocols, leave administration policies, and disciplinary procedures.
  • Uphold policies of Thrive Market, cultivating a safe, productive, and inclusive atmosphere for all team members.
  • Foster robust employee relations across the facility, serving as a trusted advocate, advisor, and mediator for all employees.
  • Lead the workers' compensation process, ensuring swift and fair resolution of claims.
  • Oversee onboarding processes and manage benefits enrollment procedures.
  • Demonstrate a proactive approach to conflict resolution and the ability to navigate competing priorities effectively.
  • Exhibit discretion, integrity, and fairness in all interactions and decision-making processes.
  • Act as a strategic business partner to the Site Director, aligning HR initiatives with operational goals and growth strategies.
  • Independently manage multiple projects with overlapping tasks, demonstrating strong organizational and time management skills.
  • Work closely with Talent Acquisition to create a best-in-class hiring experience and have ownership over weekly and hiring goals
  • Develop and implement retention strategies to maintain a stable workforce, including initiatives for employee engagement, recognition programs, career development opportunities, and feedback mechanisms to understand and improve employee satisfaction and retention rates.
  • Lead the launch and evolution of HR practices within the last-mile delivery function, and provide support for operational success.


  • Bachelor's degree
  • Bilingual proficiency (Spanish/English)
  • 6+ years of progressive HR experience, with a focus on leadership roles
  • 3+ years of experience in HR management, ideally within a 365/24/7 warehouse, fulfillment center, or manufacturing setting
  • Ability to cover different shifts to support a 24/7 operation
  • Ability to travel to support micro-distribution centers in the PA, NJ, NY area
  • Experience working with employee populations of 400+ predominantly non-exempt staff
  • Thorough understanding of state and federal wage and hour regulations, performance management, employee engagement, and leave administration
  • Proficiency with multiple HRIS systems
  • Strong analytical and problem-solving skills, with the ability to derive actionable insights from data analysis
  • Excellent communication skills, with the capacity to build rapport and foster relationships across all organizational levels.


  • Comprehensive health benefits (medical, dental, vision, life and disability)
  • Competitive salary (DOE) + equity
  • 401k plan
  • 6 Observed Holidays
  • Flexible Paid Time Off
  • Free Thrive Market membership with exclusive employee discount
  • Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
  • We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.
    At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.
    Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer
    At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!
    If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we’ll be happy to assist you.
    Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.
    © Thrive Market 2024 All rights reserved.


  • Compensation Description - The base salary range for this position is $85,000-105,000/Per Year.
  • Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location.
  • Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, and more!