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Customer Insights Analyst

Thrive Global

Thrive Global

IT, Customer Service, Sales & Business Development
United States · Remote
Posted on Saturday, May 4, 2024

Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies.

As a Customer Insights Analyst, you will be instrumental in delivering analytical insights to our customers, driving our understanding of customer data needs and behaviors, and representing the customer voice within Thrive. This role requires a blend of analytical skills, stakeholder management, and an eye for improving and scaling processes.

As a team, we partner heavily with our Customer Success and Sales teams to ensure our customers have the data necessary to understand the effectiveness of our product, to develop data-informed well-being strategies, and to drive deeper research into the well-being space to reinforce the outcomes facilitated by our platform. You will be a core member of our team, leveraging your understanding of trends and outcomes to showcase the effectiveness of the Thrive platform for our customers.

If you’re not sure that you’re 100% qualified, but this sounds like a role you would Thrive in – we want you to apply! We believe skills are transferable and passion for our mission goes a long way.

Who You Are:

  • Someone self-directed who brings order and structure to ambiguity

  • Someone who speaks effectively to customers, prospects, and partners with varied perspectives and data knowledge

  • Someone who translates complex data into simple, actionable insights

  • Someone technically-minded who takes pride in building effective, scalable processes

How You'll Contribute:

  • Collaborate with other analysts to develop a holistic approach to meeting customer and stakeholder data needs, both day-to-day and as part of our long-term strategy

  • Identify, create, and own ways to automate, scale, and improve data processes (e.g. systems that help us build customer presentations quickly, better dashboards and data models)

  • Serve as a data subject-matter expert for Thrive’s customer success, sales, and product marketing teams as well as prospects and customers

  • Pursue projects that deepen our understanding of the employee well-being space and customer interests, with a focus on ways to improve our data offering to customers

  • Represent the customer voice and data interests to the broader Thrive team

Must Haves:

  • 3+ years of experience on a data team at a fast-paced startup environment

  • Clear demonstration of ownership in customer-facing and stakeholder management experience, such as in a consulting or B2B SaaS business

  • Ability to translate complex datasets into simple, actionable insights, in a format accessible to nontechnical audiences

  • Significant hands-on experience using and applying SQL, ideally with experience applying SQL transformations via dbt

  • Experience working with Python for both conducting data analysis/manipulation and building robust automation and processes, familiarity with modern data and engineering processes (e.g., working with SFTP, APIs, GitHub)

  • Hands-on experience maintaining or building automated systems and processes to meet consistent, recurring data needs

  • Experience with modern data stack tooling (data warehouses, BI, and data visualization tools). Hands-on experience with technologies like BigQuery, Looker and LookML, Spectacles a plus.

What We Offer:

  • Being part of a mission-driven company that’s truly making a difference in the lives of people around the world

  • Ability to develop within the company and shape our growth strategy

  • A human-centric culture with a range of wellness perks and benefits

  • A competitive compensation package

  • Medical, dental and vision coverage + 401k program with company match

  • Generous paid time-off programs

Thrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.

Thrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.

Thrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.