About Us

Supportiv is revolutionizing peer-to-peer mental and emotional well-being with a 24/7/365 platform that provides real-time, scalable support at 1/10 the cost of therapy. Powered by patented AI and Natural Language Understanding (NLU), our platform dynamically matches users into moderated peer groups in under a minute while delivering hyper-relevant resources.

Our impact spans top employers and health plans, including Fortune 10 companies. With an industry-leading 92% satisfaction rating and proprietary outcome measurements, we are setting new standards in digital mental health.

We are now seeking a Director of Business Intelligence & Data Engineering to architect, optimize, and scale our data ecosystem—driving strategic decision-making, enhancing client insights, and maximizing business impact.

About the Role

As the Director of BI & Data Engineering, you will play a critical role in shaping our data strategy, ensuring high-quality analytics, and building scalable infrastructure that powers business intelligence across the company. You will:

• Own and evolve our data architecture: Design, build, and optimize scalable ETL pipelines to centralize data from platforms like Mixpanel, Google Analytics, and Firestore into BigQuery.
• Define and implement BI strategy: Develop robust Looker dashboards and analytical frameworks that provide executive-level insights and support data-driven decision-making.
• Drive cross-functional collaboration: Partner closely with leadership, product, engineering, and business teams to understand key metrics, translate data into meaningful business actions, and drive efficiency.
• Ensure data integrity and governance: Establish and enforce best practices for data quality, validation, security, and performance monitoring.
• Turn complex data into actionable insights: Deliver compelling data narratives that drive strategic initiatives and high-impact client reporting.
• Innovate and optimize: Identify and implement automation opportunities, improve data accessibility, and future-proof our analytics infrastructure.
• Define and implement BI strategy: Proactively identify gaps in data, uncover new insights, and develop novel ways to measure success that drive business impact.
• Own and establish a data-driven decision-making culture: ​​Take ownership of defining and prioritizing key business insights, ensuring we measure what truly matters rather than just what’s available.

Your Expertise & Leadership
Technical Mastery

• 7+ years of hands-on experience in SQL, ETL pipeline development, and data engineering.
• Expertise in data warehousing solutions, preferably BigQuery, and cloud technologies (Google Cloud Platform preferred).
• Deep proficiency with Looker or equivalent BI tools (Tableau, Power BI) to create scalable, high-impact reporting solutions.
• Strong experience integrating data from Google Analytics, Mixpanel, and other analytics platforms.
• Proficiency in Python or similar programming languages for automation, data workflows, and advanced analytics.

Strategic & Business Intelligence Acumen

• Proven experience translating complex data into executive-level insights that drive business strategy.
• Expertise in defining, measuring, and evolving KPIs, success metrics, and forecasting models.
• Strong understanding of data storytelling, stakeholder communication, and executive reporting.

Leadership & Collaboration

• Track record of mentoring teams, influencing stakeholders, and driving cross-functional alignment.
• Ability to communicate complex technical concepts to non-technical audiences, including C-suite executives.
• A proactive, problem-solving mindset with a passion for building scalable, efficient data solutions.

Bonus Points

• Experience with Logz.io, Sentry, or other logging and monitoring tools.
• Background in agile methodologies and experience working in fast-paced startup environments.
• Familiarity with machine learning models for predictive analytics (a plus but not required).

Why Join Supportiv?

• Competitive executive-level compensation package, including equity for eligible roles.
• 100% employer-paid health benefits (medical, dental, vision) for you and your dependents.
• 401k with vested match.
• Fully remote within U.S. time zones with flexible work arrangements.
• Dedicated learning & development budget to support ongoing professional growth.
• Company-wide PTO periods and a generous, flexible time-off policy.
• In-person team retreats for collaboration and camaraderie.
• Unlimited free access to Supportiv’s platform for you and your loved ones.

Interview Process

• [1 day] Take-home technical challenge
• [60 min] Technical deep dive: Discuss architecture, engineering experience, and problem-solving skills.
• [45 min] Leadership & strategic impact interview: Evaluate ability to drive business outcomes through data.
• [30 min] Final discussion with CEO on vision alignment and organizational fit.
• Reference checks & offer.