What Is Supportiv?

Supportiv is an anonymous, on-demand peer-to-peer mental, emotional, and social support service offered via live, synchronous small group chats that are open 24-7-365 and moderated in real-time. Supportiv connects users to human-led, compassionate support in as little as 30 seconds, making it one of the most responsive support networks available.

The Supportiv user experience begins with one single question: “What’s your struggle?“TM. Based on the user’s free-text response, Supportiv’s artificial intelligence (AI)-driven natural language processing (NLP) matches them in seconds with other active Supportiv users who share similar struggles into dynamically convening peer-to-peer group chats of no more than five people and a moderator. Supportiv’s highly-trained moderators guide the chat progress, facilitate peer-to-peer interactions, lead the collaborative problem-solving process, and safeguard all interactions for psychological safety and adherence to chat rules.

As the chat unfolds, each user’s needs are de-layered, Supportiv uses AI and NLP to match hyper-personalized resources (psychologist-vetted articles, videos, services, etc.) that address the user’s expressed needs, all in real-time.

To date, Supportiv has helped over 1.8 unique individual users cope with and problem-solve struggles like loneliness, social isolation, stress, and caregiving burdens in an ultra-user-friendly, practical, tactical way outside the confines of the broken US mental health system by harnessing the power of AI.

Supportiv serves top employers and health plans, including two Fortune 5 companies. 91% of users rate the experience 4 or 5/5 stars, and we offer proprietary outcomes measurements unmatched in the industry.

You:

1. Are a senior frontend software developer with expertise in Webapp development.
2. Can lead a team/vision/techstack while remaining technically involved with the product.
3. Can build pixel-perfect Webapps from Figma.
4. Obsess with tracking, analytics, and metrics dashboards
5. Are experienced with chat-based systems.
6. Like to come up with creative product features and optimizations.
7. Are passionate about improving the user journey and removing barriers to care in the mental healthcare space.
8. Thrive in a collaborative, multidisciplinary environment alongside data scientists, frontend and backend engineers, designers, and QA specialists, all united in solving complex problems. You have a passion for leveraging diverse perspectives to drive innovation and excellence.
9. Exhibits a robust work ethic, demonstrates meticulous attention to detail, and consistently ensures rigorous testing and quality assurance.

Your Experience:

1. 5+ years of experience in cloud-based software development environments with increasing responsibility.
2. 5+ years of experience creating a front-end application layer.
3. 5+ years of experience with Angular, NPM, GitHub & and Jira.
4. 4+ years experience with analytics tools (GA, Mixpanel) and bug tracking tools (Sentry, etc)
5. 4+ years of experience in enterprise-class projects.
6. Bonus: Experience with SSO, Authentication, and Identification systems.

How To Apply:

Send a short intro paragraph and a one-page resume to jobs@supportiv.com

Supportiv’s Offer

1. Competitive compensation package with equity.
2. Comprehensive health benefits for you (100% paid) and your dependents, including vision and dental.
3. 401k with a vested match.
4. Remote and location agnostic within US time zones.
5. Flexible work, time-off, and company-wide PTO time periods.
6. Free, unlimited use of Supportiv’s anonymous peer support.
7. Collaborate in a multidisciplinary, close-knit, all-star team.
8. Learning and development budget for conferences and courses.
9. In-person team gatherings with a team building, non-work emphasis.