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Peer Support Moderator

Supportiv

Supportiv

Customer Service
San Francisco, CA, USA
Posted on Wednesday, August 17, 2022

We welcome psychology majors and/or grad students to apply for Peer Support Moderator roles.

The position is part-time/contract and 100% online/fully remote/work from home. Moderators designate their own flexible hours. All global time zones are welcome!

US: $15/hour

Global: Varies by country

We seek candidates with:
  • Passion for emotional health and mental wellness
  • Capacity to provide judgment-free support on a wide range of topics
  • Strong interpersonal communication skills such as active listening, validation, empathy, open-ended questioning, and group facilitation
  • Ability to self-edit advice giving or armchair therapy (which is strictly prohibited)
  • Openness to learning new skills and taking feedback towards professional improvement
  • Eagerness to think about experiences through the perspective of the user
  • Willingness to offer suggestions on how to improve the moderator and user experience
Job requirements:
  • Age 18+
  • Fluency in English, including colloquialisms and slang
  • Tech-savviness and strong wifi
  • Minimum commitment of 5 hours of moderating per week
  • Completion of a six-hour qualification course and exam (online, at your own pace)
  • Successful mastery of moderating skills demonstrated via exam and scenario testing
To apply:

Email [email hidden] with “Moderator Candidate” in the subject line. Please include:

  • Resume
  • Cover Letter/Email Message

About Supportiv

Supportiv is co-founded byserial healthcareentrepreneurs who believe inmental wellness for everyone,everywhere that'spennies-per-minuteaffordable.

Each user is matchedinstantly into hyper-targetedpeer groups based on thetopic he/she/they want todiscuss. Real humanmoderators (you!) guide theconversation to keep it safeand positive.

Supportiv also deliverspersonalized content andservice referrals that addressthe user’s underlying needs,all in real-time.