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Support Engineer

SteelHouse

SteelHouse

Customer Service
United States
Posted on Friday, June 7, 2024

At MNTN, we’ve built a culture based on quality, trust, ambition, and accountability – but most importantly, we really enjoy working here. We pride ourselves on our self-service platform and are constantly seeking to improve the user experience for our customers and scale for efficiency. Our startup spirit powers our growth mindset and supports our teammates as they build the future of ConnectedTV. We’re looking for people who naturally want to do more, own more, and make an impact in their careers – and we’re seeking someone to be part of our next stage of growth.

We are seeking a mid-level developer with a robust blend of technical and support skills to join our team, known as the Pixel Squad. The ideal candidate will have solid experience in JavaScript and React, expertise in automation and scripting to enhance support and development processes, and the ability to implement advanced monitoring and alert systems. You should be proficient in relational databases and SQL and have experience with at least one additional programming language. Your role will extend beyond development, requiring excellent support skills for working with both internal cross-functional peers and directly with customers as needed. A penchant for improvement and a service-oriented, positive attitude are key to thriving here. Whether you have a degree in Computer Science or equivalent practical experience, we value a deep understanding of the technical and human factors influencing user satisfaction and business success.

What You’ll Do:

  • Write and review code in React and general JavaScript, front-end and back-end
  • Resolve technical issues raised by our customer-facing team and our automatic systems, working directly with customers as needed
  • Automate and streamline support and development processes
  • Enhance and manage monitoring and alert systems
  • Improve software development and support workflows
  • Foster team collaboration and knowledge-sharing
  • Engage deeply with our business goals, customer needs, and team mission to help ideate and implement new features and product capabilities

What You'll Bring:

  • 2+ years of experience with a mix of software development and customer service
  • Proficiency in JavaScript and React, including concepts such as asynchronous programming, DOM manipulation, JavaScript object model, core React principles
  • HTML/CSS experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility
  • Experience in backend JavaScript development, particularly Node and Express
  • Familiarity with and experience implementing good security practices for web applications and APIs
  • Skills in automation and scripting
  • Expertise in monitoring and alerts, with an eye towards accuracy and actionability
  • Experience writing significant SQL queries
  • Proven customer support excellence
  • Solid track record of project delivery
  • Effective collaborator in team settings and exceptional communication skills

Nice To Have:

  • Experience with GraphQL
  • Experience in the ad-tech industry
  • Experience with Typescript
  • Experience working in a service-oriented architecture
  • Experience creating and supporting integrations
  • DevOps experience

MNTN perks:

  • 100% remote within the US
  • Flexible vacation policy with an annual vacation allowance
  • Three-day weekend every month of the year
  • Competitive compensation
  • 100% healthcare coverage
  • 401k plan
  • Flexible Spending Account (FSA) for dependent, medical, and dental care
  • Access to coaching, therapy, and professional development

About MNTN:

Our recruiters will always reach out using an email address ending with @mountain.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.

MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.

Our solutions give advertisers total transparency and complete control over their campaigns – all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Petsmart, Build with Ferguson Master, Simplisafe, Yieldstreet and National University.

#Li-Remote