ABOUT SISU CLINIC

Welcome to where beauty meets medicine. At Sisu Clinic we have 25 successful Doctor-led Aesthetic Clinics in Ireland, London and the USA. We specialise in age-prevention & restorative non-invasive treatments, including Botox, Dermal fillers, Skin boosters, Thread lifts, and more.

Founded in 2018 by Dr James Cotter and Dr Brian Cotter, along with serial entrepreneur Pat Phelan, we’re a purpose-driven organization that embraces the value of each one of its team members and are constantly striving to improve.

YOUR NEW ROLE

We have a fantastic opportunity for an enthusiastic Clinic Manager to join our team.

We’d love to hear from you if you’re someone who is just as passionate about our patient-focused approach as we are, and who can really align themselves with our company values of Empathy, Integrity, Innovation & Timelessness.

1. Clinic Operations

• Oversee the day-to-day operations of the clinic(s), ensuring a seamless, high-quality experience for all patients.
• Drive adherence to best practices in clinical and retail operations.
• Ensure all administrative tasks are completed accurately and on time.
• Act as the central point of accountability for clinic standards and performance.

2. Team Management

• Lead, supervise, and support the front of house team to ensure exceptional service.
• Ensure the team consistently meets presentation and grooming standards in line with company policy.
• Set and communicate yearly, monthly, and daily financial targets, ensuring the team is aligned and motivated.
• Deliver ongoing coaching to maintain high levels of performance, productivity, and patient care.
• Motivate the team to achieve company targets and identify training needs to support growth.
• Manage rostering for front of house staff and doctors.
• Conduct 1:1s, return-to-work meetings, performance reviews, and address development or HR needs as required.
• Onboard and train new staff to meet the Sisu Standard.

3. Sales & Promotions

• Ensure daily awareness of sales targets and figures within the team.
• Promote a strong knowledge of treatment and retail offerings to support effective upselling.
• Implement and oversee local promotional campaigns in line with company objectives.

4. Stock Management

• Ensure that all orders are checked correctly and shortages reported.
• Maintain optimal stock levels, especially during peak and promotional periods.
• Ensure products are priced accurately and merchandised effectively.
• Keep stock rooms clean, organised, and compliant with health and safety standards.

5. Housekeeping & Facilities

• Maintain a clean, safe, and welcoming clinic environment at all times.
• Coordinate staff cleaning schedules and ensure compliance with hygiene protocols.
• Arrange for external contractors when required to carry out repairs or facility updates.
• Conduct regular health & safety audits and implement corrective actions as needed.
• Oversee facilities management to ensure all equipment and amenities are in good working order.

6. HR & Compliance

• Ensure compliance with all company policies and procedures.
• Work with senior management and HR to handle any escalations or formal HR matters as required.

7. Finance & Reporting

• Monitor and report on clinic performance, identifying trends and areas for improvement.
• Support with budgeting, forecasting, and cost control where appropriate.

ROLE REQUIREMENTS

• Proven retail management experience
• The ability to provide excellent customer service
• Previous business planning experience including setting of targets, business analysis and staff scheduling
• Previous retail operations management including inventory and facility management and cash reconciliation
• Experience creating promotional events
• Proven track record of leading a team to achieve KPI’s
• Ability to work full-time 37.5 hours per week at retail hours, and selected Saturdays

AND, WHAT CAN WE OFFER YOU?

At Sisu, we believe in offering our employees permanent employment. We’ll provide you with opportunities to develop with our company as we continue to expand at a rapid pace!

We offer:

• Extensive onboarding & training
• Employer pension contribution
• Health insurance
• Free & discounted treatments
• Retail discounts

INTERESTED?

We’d love to hear from you! Get in touch by applying through the link.

By submitting your application, you acknowledge and agree that your personal data will be processed by both our organisation for the purposes of recruitment. We take the protection of your personal data seriously and will ensure that appropriate measures are taken to safeguard your information.