About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

Role Overview:

We are seeking a detail-oriented and collaborative Business Analyst to support our Salesforce ecosystem, including Sales Cloud and Revenue Cloud Advanced, as well as related integrations across sales and marketing systems. The Business Analyst will play a key role in translating business requirements into technical solutions, ensuring alignment between stakeholders and development teams. This role requires strong problem-solving skills, a solid understanding of CRM workflows, and the ability to articulate the “why” behind business needs to help deliver scalable solutions.

Key Responsibilities

• Serve as a liaison between business stakeholders (sales, marketing, revenue operations) and the technology teams.

• Gather, document, and validate requirements for Salesforce enhancements, integrations, and process improvements.

• Analyze and translate business needs into functional specifications and user stories.

• Collaborate with Salesforce admins, developers, and third-party vendors to ensure solutions meet requirements.

• Support the rollout of new features, enhancements, and integrations across the Salesforce ecosystem.

• Provide user support, training, and documentation to ensure adoption and effectiveness.

• Help evaluate requests to ensure alignment with broader enterprise technology strategy.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field required.

• 3+ years of experience as a Business Analyst (preferably in Salesforce-focused roles).

• Hands-on familiarity with Sales Cloud and Revenue Cloud Advanced preferred, but any Salesforce Cloud experience acceptable.

• Experience with system integrations in a sales/marketing tech stack.

• Strong analytical and problem-solving skills; ability to understand business objectives and translate them into technical needs.

• Excellent verbal and written English communication skills; ability to interact confidently with global stakeholders.

• Knowledge of agile methodologies and experience writing user stories preferred.

• Preferred certifications: Salesforce Business Analyst or Salesforce Sales Cloud Consultant preferred.