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Automation Strategy Analyst - Payments Optimization

Sapphire Digital

Sapphire Digital

Multiple locations
Posted on Thursday, June 27, 2024

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Position Overview

The Automation Strategy Analyst will spearhead the establishment and oversight of vital governance processes, prioritize backlogs, and ensure value realization for all automation activities within our Payments’ operations. Beyond this, the Automation Strategy Analyst will drive every phase of the automation lifecycle, fostering seamless collaboration and thorough documentation among the business, product, sales, and technology teams. This includes assisting with discovery, requirements gathering, creating standard operating procedures, and preparing essential materials. This role will be pivotal in uniting these teams to streamline and optimize our automation initiatives.

Key Responsibilities

  • Create and deliver an automation, AI and GenAI roadmap

  • Collaborate with stakeholders to understand business needs and pain points

  • Proactively identify opportunities for automation, AI integration, and utilization of GenAI technologies to streamline processes.

  • Assess the feasibility and potential impact of implementing automation and AI solutions, considering factors such as cost, resources, and technical constraints

  • Work closely with technical teams to design solutions that leverage automation, AI, and GenAI technologies to optimize Payments’ operations.

  • Analyze large datasets to extract insights and trends that can inform automation and AI strategies for Payments’ operations.

  • Develop prototypes or proof-of-concepts to demonstrate the functionality and potential benefits of automation and AI solutions.

  • Coordinate and conduct UAT sessions to ensure that automation and AI solutions meet the business requirements and expectations of end-users.

  • Identify and mitigate potential risks associated with the implementation of automation and AI technologies, including data privacy and security concerns

  • Evaluate and select third-party vendors or technologies that can support the implementation of automation and AI solutions

Required Qualifications

  • Bachelor's degree in a relevant field such as Business Administration, Finance, Computer Science, Information Systems, or a related field

  • Experience working on projects involving automation, AI, or machine learning technologies

  • Experience as a Business Analyst, preferably in a Payments or financial services environment

Preferred Qualifications

  • Demonstrated experience in process improvement, optimization, or transformation initiatives

  • Experience with project management methodologies, such as Agile or Scrum

  • Certifications related to business analysis (e.g., CBAP - Certified Business Analysis Professional) or project management (e.g., PMP - Project Management Professional)

  • Strong understanding of Payments operations processes, including transaction processing, reconciliation, fraud detection, and compliance

  • Knowledge of automation technologies such as robotic process automation (RPA), workflow automation, and business process management (BPM) tools

  • Familiarity with AI and machine learning concepts, including supervised and unsupervised learning, natural language processing (NLP), and predictive analytics

  • Understanding of GenAI technologies and their potential applications in Payments’ operations

  • Knowledge of relevant regulatory requirements and industry standards in the financial services and/or Healthcare sector


As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.