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Site Reliability Engineer-1

Sapphire Digital

Sapphire Digital

Software Engineering
Hyderabad, Telangana, India
Posted on Tuesday, June 11, 2024
Job Description

Zelis I&E BU is looking for a DevOps / Site Reliability Engineer to expand our Engineering team. We follow an Agile methodology in small software teams to consistently deliver high-quality software. Our stack includes Ruby, Rails, Angular, TypeScript, Node, Rabbit, Solr, Postgres, Redis, Puppet, and Hubot. Our infrastructure is declared as code and provisioned on AWS. We offer mentorship and career guidance, a competitive salary, remote-friendly workspace, unlimited vacation time and continuing education support (conferences, books, online resources).

We’re looking for someone who’s ready to help us improve our customer experience by building functional systems that bring our business to new heights. In this role you will Gather and analyze metrics from both of our operating systems and applications to assist in performance tuning and fault finding. Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning. Create sustainable systems and services through automation. Balance feature development speed and reliability with well-defined service level objectives. Participate in blameless postmortems to identify resilience and reliability improvements.

In this position, you'll be responsible for:

Gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding.
Partnering with development teams to improve services through rigorous testing and release procedures.
Participating in system design consulting, platform management, and capacity planning.
Creating sustainable systems and services through automation.
Balancing feature development speed and reliability with well-defined service level objectives.
Participating in blameless postmortems to identify resilience and reliability improvements.
Oversight and optimization of AWS infrastructure using configuration management and infrastructure-as-code best practices.
Triaging, routing, and resolution of issues and incidents identified by both internal and external stakeholders.
Advising and guiding other organizational teams with a focus on automation, maintainability, reliability, performance, and security.
Leading, advising, and analyzing load and performance testing exercises to identify performance bottlenecks and breakpoints, and determine infrastructure needs accordingly.
Measurement, monitoring, and reporting of availability, latency, and overall system health based on SLIs/SLOs/SLAs.
Engagement in capacity planning, demand forecasting, software performance analysis, and systems tuning.
Managing the CI/CD pipeline and migration of client software releases through QA, UAT, and production environments to ensure high-quality, on time delivery of all dependencies.
Documentation of tribal knowledge to reduce knowledge silos and reliance on institutional memory to support and maintain reliable systems.
Triaging and troubleshooting production issues related to our S365 products.
Researching and implementing ways to automate the management of our infrastructure and toil.
Supporting deployments across our growing development, UAT, and production environments.
Building out uptime, latency, and error monitoring for the S365 stack.
Participating in blameless postmortems for incidents.
Taking part in on-call rotation for production support.
You might be a good fit if you have:

2-4 years of software development experience.
Experience supporting Linux systems hosted in a cloud environment - We’re using AWS (specifically EC2, CloudFormation, RDS, ElasticCache, and S3, to name a few).
Experience with web programming languages (Ruby on Rails a definite plus).
Familiarity with using Puppet or equivalent infrastructure management & automation tooling.
Excellent communication skills.
A strong desire to understand complex systems and how to make them highly available.
A collaborative spirit and you enjoy working with a team to build things.
A desire to continually improve and you value giving and receiving constant and constructive feedback.
Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.