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Implementation Support Specialist

Sapphire Digital

Sapphire Digital

Customer Service
Multiple locations
Posted on Thursday, May 23, 2024

Position Overview

***This role requires you to be in the office 3 days per week in either St Louis, MO or St Petersburg, FL

The Implementation Support Specialist collaborates closely with the Implementation Team to facilitate seamless client implementations. Working alongside healthcare payer clients, team members analyze their data and print fulfillment needs, configuring the Zelis system to ensure efficient composition and processing. This role entails configuring Zelis systems for various services, including Explanation of Benefits, Letters, Payments, and ID cards, utilizing both paper and electronic formats.

Additionally, the Implementation Support Specialist tackles project-specific tasks, while actively contributing to the team by identifying barriers and offering solutions through training and collaboration with internal resources.

Key Responsibilities

  • Facilitate client calls to learn about the needs of the implementation and help solution for the project

  • Apply technology and Zelis product knowledge to assist with addressing client needs

  • Design payer communication documents or ID cards

  • Perform double checks for accuracy before turning testing output back to client

  • Utilize Jira for creating & monitoring tasks and keeping team members informed of progress of assigned tasks

  • Maintain secure users and perform annual security audit, under the supervision of Manager of Implementation

  • Collaborate with Implementation Team on internal enhancements for efficiencies and cost saving opportunities

  • Prioritize assigned tasks based on Go Live Date and revenue, with assistance from Manager of Implementation

Required Qualifications

  • Must live within 100 miles of our St Louis, MO or St Petersburg, FL location

  • High School diploma or equivalent GED

  • 4+ years of work experience in an office setting

Preferred Qualifications

  • BS or BA degree in Computer Science, Engineering, or other technical degree

  • 3+ years experience working in the Healthcare Industry

  • Knowledge of healthcare claims communication process, as well as printing aspects of claims communications documents or enrollment materials

  • Ability to understand and utilize web based applications for project management and client business to business applications

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.