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Payee Service Representative

Sapphire Digital

Sapphire Digital

Multiple locations
Posted on Wednesday, May 22, 2024

Position Overview:

The Payee Service Representative supports the delivery of payments to payees on behalf of Zelis Payer clients, spanning registration, verification, and customer support activities.

Key Responsibilities:

  • Respond to basic questions, by phone or secure mail messages, about payment products and services.

  • Forwards complicated questions to the appropriate internal team or direct supervisor

  • Troubleshoots and resolves customer issues in a professional and timely manner

  • Exercises sound judgment and critical thinking skills in the execution of job duties and knows when to ask for guidance and/or share information with team lead and/or supervisor

  • Identify process improvements, knowledge gaps and make suggestions to Leadership

  • Is adaptable to business changes

  • Contacts clients by phone to collect information needed to verify or update accounts

  • Verify that client enrollment forms and deposit-related inquiries contain all necessary and appropriate information

  • Adhere to Zelis Payments standards and policies to ensure client privacy

Professional Experience and Knowledge:

  • Attention to detail and good analytical skills essential

  • Excellent verbal and written communication

  • This is a client/customer facing position, so excellent customer service skills are required

  • Computer proficiency and technical aptitude with the ability to utilize MS Office products

  • Thorough knowledge of company and departmental policies and procedures.


  • High School Diploma or equivalent is required

  • Associates Degree/two years college or equivalent work experience

Work Environment:

  • A standard business environment exists with moderate noise levels

  • Ability to lift and move approximately thirty (30) pounds on a non-routine basis

  • Ability to sit for extended periods of time

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.