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Director, Payments Compliance Oversight Lead

Sapphire Digital

Sapphire Digital

Multiple locations
Posted on Friday, May 17, 2024


We are seeking a Director, Payments Compliance Lead to enhance and drive our regulatory compliance management program in the payments business. This role will be a key contributor in the company’s focus on enhancing our regulatory compliance program and strengthening relationships with our financial institutional partners. You will develop a strategy for the function, lead program development, and support the company’s continued focus on sound compliance risk management. This role reports into the VP of Payments Compliance and Risk.


  • Develop and maintain compliance policies that articulate our legal and contractual requirements and effectively address identified risks.

  • Provide compliance subject-matter support to cross-functional stakeholders as they design and implement products, features, workflows, tools, etc.

  • Establish a framework to handle the intake and response for external requests from our financial institution partners related to our compliance program.

  • Liaise and engage with compliance teams at our financial institution partners to represent our compliance program.

  • Develop and administer compliance training to communicate requirements and obligations for our business, products, and features.

  • Analyze trends, monitoring results, and industry developments to continually assess our compliance posture and recommend enhancements to proactively mitigate compliance and operational risks.

  • Contribute and support compliance reporting to leadership in the payments business and other relevant stakeholders on the health and status of the compliance program, including material updates and remediation efforts.

  • Partner with Legal to monitor for changes to applicable laws and regulations impacting our business; Own the communication to relevant stakeholders on the impact of these changes and support enhancements to products and features.

  • Travel Less than 20%.


  • Proficiency in distilling complex concepts and operational challenges into actionable solutions that support business objectives.

  • Effective negotiation skills, with the ability to influence internal and external stakeholders to maintain productive business relationships.

  • Demonstrated history of project ownership and successful delivery, showcasing initiative and accountability.

  • Exceptional organizational and multitasking abilities, enabling the management of multiple projects in a dynamic environment without compromising quality.

  • Proven experience collaborating with financial partners to ensure regulatory compliance across various domains including financial crimes, money movement, product obligations, and consumer compliance.

  • Self-starter with a willingness to venture beyond comfort zones to drive innovation.

  • Strong autonomy and initiative, coupled with clear and articulate verbal and written communication skills.

  • Respect for laws, rules, and regulations with a desire to pursue innovation and continuous improvement.


  • 12+ years of compliance or risk experience in banking or payments industry.

  • 5+ years managerial experience.

  • Demonstrable knowledge of laws, regulations, and industry practices impacting financial services (e.g., financial crimes, NACHA, consumer compliance, etc.).

  • Significant experience designing, implementing, or managing aspects of a compliance programs using on established regulatory standards (e.g., Federal Reserve Supervisory Letter 08-8, COSO internal control framework, bank partnership compliance expectations, etc.).

  • Bachelor’s Degree; an advanced degree is a plus. Relevant compliance or risk certifications (e.g., CRCM, CERP, CIA, etc.) are preferred.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.