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Network Operating Center (NOC) Lead-2

Sapphire Digital

Sapphire Digital

Hyderabad, Telangana, India
Posted on Wednesday, February 28, 2024

Job Overview:

At Zelis, Network Operating Center (NOC) Shift Lead is a leadership role within the NOC responsible for overseeing the activities of a team of engineers during a specific shift. This role requires a combination of technical expertise, leadership skills, and the ability to manage and respond to network incidents.

The NOC Shift Lead is responsible for leading a team of Network Engineers during a designated shift, ensuring the smooth operation, monitoring, and maintenance of the organization's computer networks. This role involves both technical expertise and leadership skills.

Key Responsibilities:

  • Lead and manage a team of NOC Engineers during the assigned shift.
  • Provide guidance, mentorship, and support to team members.
  • Conduct regular team meetings and training sessions.
  • Plan and coordinate the activities of the NOC team during the shift.
  • Assign tasks and responsibilities to team members.
  • Ensure adequate coverage and response to incidents.
  • Act as the point of contact for major incidents during the shift.
  • Coordinate incident response efforts, involving relevant teams and stakeholders.
  • Communicate effectively with management and other teams during incidents.
  • Monitor network performance and respond to alerts as needed.
  • Analyze incidents, identify root causes, and implement corrective actions.
  • Ensure that network issues are resolved within established SLAs.
  • Maintain accurate records of incidents, resolutions, and activities during the shift.
  • Generate shift reports and provide updates to management and relevant stakeholders.
  • Provide ongoing training to NOC Engineers to enhance their technical skills.
  • Foster a culture of continuous improvement within the team.
  • Collaborate with other NOC Shift Leads and teams to address cross-functional issues.
  • Participate in regular meetings to share insights and updates.
  • Oversee security monitoring activities during the shift.
  • Ensure compliance with security protocols and procedures.

Qualifications:

  • 4-6 years of experience in relevant domain NOC
  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • Relevant certifications such as Cisco Certified Network Associate CCNA or CCNP
  • Proven experience in network administration and incident response.
  • Previous leadership or supervisory experience.
  • Added advantage if SOC experience have

Skills:

  • Strong leadership and interpersonal skills.
  • Excellent communication and decision-making abilities.
  • Proficiency in network monitoring tools.
  • Ability to handle high-pressure situations and make informed decisions.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.