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Sr. AR Analyst

Sapphire Digital

Sapphire Digital

Multiple locations
Posted on Monday, November 13, 2023

Position Overview:

Zelis is a leading US-based company that operates in Healthcare Information Technology. We have established a Shared Services Center in India to provide Accounting and Financial services to our US-based operations.

We are currently seeking a skilled Sr. AR Analyst to join our Shared Services Team in India. He will be supporting the financial activities of the Smartshopper program. The primary responsibilities will be to ensure a timely customer incentive balance reconciliation process and financial reporting.


  • Review weekly incentive payment volumes by the client to assess and verify the availability of funds, and coordinate with the incentive analytics team.
  • Distribute notifications and reports to clients regarding funding requirements and incentive activity, including W2 reports and IDRs.
  • Process weekly ACH draw down for client incentive funds.
  • Process all returned incentive checks in coordination with the Smartshopper Personal Assistant Team (PAT) to reissue as necessary.
  • Assist with analysis of the balance and usage of all client incentive funds to determine clients to be put on hold and clients needing increased funding.
  • Perform various analyses and metrics regarding incentive payments and distribute reports to key stakeholders.
  • Respond to incentive-related inquiries from internal teams in a timely manner.
  • Work with the PAT team to void and reissue Smartshopper checks as necessary.
  • Process escheatment of uncashed Smartshopper Incentive checks in accordance with State regulations.
  • Assess quantity and dollar value of Smartshopper gift card issuance and initiate payments to third-party vendors.
  • Work closely with and support the accounting team in performing monthly client incentive liability and cash balance reconciliations.
  • Assist with other Smartshopper accounting activities and projects during the month as necessary.
  • Assist in documenting accounting and Workday processes to create user guides and procedure manuals.
  • Provide support for external Audits.
  • Collaborate with cross-functional teams to support business initiatives.
  • Participate in process improvement initiatives and identify opportunities to streamline processes.

EDUCATION AND professional experience:


  • Bachelor’s degree in finance, Accounting, or a related field.
  • 2+ years of experience in a similar role.
  • Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Excel and working knowledge of ERP environments. Experience with Workday Financials a plus.
  • Ability to work independently and collaboratively across departments.
  • Prior experience working in a Shared Services Center preferred, primarily supporting a Technology company.

work environment:

  • Expectation to work primarily in the Zelis-India office on a regular basis (minimum 3 days a week)
  • Willingness to work outside of normal business hours as required to collaborate with teams outside of India.

We offer competitive compensation packages, including healthcare benefits and opportunities for professional development and growth. If you are a motivated and detail-oriented person who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.