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Endpoint Management Specialist (Desktop/Mobile)-2

Sapphire Digital

Sapphire Digital

Hyderabad, Telangana, India
Posted on Thursday, September 14, 2023

Key Responsibilities:

Desktop Deployment and Configuration:

  • Install, configure, and deploy desktop computers, laptops, and related peripherals for new employees and existing users.
  • Ensure that desktop systems are set up according to the organization's security policies, software standards, and best practices.
  • Monitor and manage operating system updates and patches for desktop systems.

Technical Support:

  • Provide responsive and effective technical support to end-users, assisting with hardware, software, and connectivity issues related to desktops.
  • Diagnose and troubleshoot hardware and software problems, resolving them promptly to minimize downtime.
  • Escalate complex technical issues to appropriate teams when necessary.

Software Management

  • Package applications with the necessary settings for deployment to end-user desktops.
  • Manage the software versions in the environment to ensure the latest stable version is deployed to end-user desktops.
  • Execute the strategy for updating and patching applications on end user desktops to ensure they are up to date with security fixes and feature updates.

Asset Management:

  • Maintain accurate records of desktop hardware and software inventory.
  • Track and manage desktop assets throughout their lifecycle, ensuring timely replacements and upgrades.

Security and Compliance:

  • Implement and enforce security measures to protect desktop systems from threats and unauthorized access.
  • Ensure compliance with organizational security policies and industry regulations.

Documentation and Reporting:

  • Create and update documentation related to desktop operations, including standard operating procedures and user guides.
  • Generate regular reports on desktop performance, incidents, and service requests.

Collaboration and Communication:

  • Collaborate with IT teams and other stakeholders to plan and execute desktop-related projects.
  • Communicate effectively with end-users, providing training and guidance on using desktop applications and resources.

Continual Improvement:

  • Stay updated with the latest desktop technologies, trends, and best practices.
  • Identify opportunities for process improvement and implement efficiency-enhancing initiatives.

Qualifications and Skills:

  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
  • Proven experience in desktop support and operations.
  • Proficiency in desktop operating systems (e.g., Windows, macOS) and productivity software.
  • Knowledge of desktop hardware, peripherals, and network connectivity.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Added advantage someone has Intune knowledge and working experience.
  • Customer-focused with a strong commitment to providing exceptional support.
  • 6-10 years of relevant experience.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.