Summary: We are seeking a Project Implementation Manager to join our Implementation Services department. As a Project Implementation Manager, you will play a pivotal role in ensuring Sapphire meets specified objectives and requirements set by the client and positions the client for the adoption and growth of its consumer-driven tools.This is a role that will span from strategic to tactical thinking, with relationship-building at its core. You’ll need to be able to zoom out and see the big picture but also roll your sleeves up and jump into the weeds. This role requires being comfortable with leading working sessions with individuals ranging from internal and external executive sponsors to data and technology team members to launch complex projects.

Essential Duties & Functions:

• Accountable for driving on-time and high-quality implementations

• Serving as an expert in all aspects of Sapphire’s products, providing guidance and leadership throughout the implementation to the clients’ project team

• Creating and maintaining project plans and other documentation in compliance with established standards

• Work effort outcomes through supporting collection of estimates, effective planning, task definition, scope management, resource allocation and negotiation, risk mitigation, cost management, and stakeholder communication

• During the initial client implementation, serving as the primary client contact and managing all aspects of the implementation project. Collaborating with internal teams to ensure delivery according to scope and schedule outlined in the statement of work and/or project plan

• Managing client expectations by building relationships, communicating project status, preparing reports, and facilitating weekly meetings

• Own Scope change and Escalation routines

• Utilizing sound judgment in assessing projects’ health; identifying, mitigating and resolving project issues and risks to on-time project delivery

• Contributing to continuous process improvements within the Professional Services team at Sapphire.

• Assisting in communicating complex requests by understanding the needs, translating them into clear requirements, breaking down the tasks and assigning them to appropriate resources.

• Providing ongoing service and management of new business initiatives, software upgrades, and enhancements

Experience, Qualifications, Knowledge and Skills:

• Bachelor's degree (B. A. / B. S.) from four-year college or university

• 4 - 6 years related experience and/or training; or equivalent combination of education and experience.

• Demonstrates high-level technical understanding of business requirements as they pertain to Project Management principles and the project lifecycle including excellent analytical and problem-solving skills

• This is a client-facing role so communication excellence is paramount

• Demonstrates strong interpersonal and communication skills including writing, presenting, listening, and facilitating and including experience presenting to work effort participants, stakeholders and all levels of management

• Proven track record meeting budget and managing variances, managing project teams to meet aggressive timelines, and requirement targets

• Self-starter and ability to work in a faced paced, start-up/entrepreneurial environment

• Ability to think creatively and have an innovative mindset

• Strives to succeed when working as part of a dynamic team

• Develops strong relationships built on mutual respect and a focus on continuous improvement

• Outstanding time management and organization skills

• Ability to think strategically and understand the end game

• To perform this job successfully, an individual should have knowledge of Google, JIRA, and Confluence

• Essential to have fluency with Microsoft Office Project, Excel, Word, PowerPoint, and Visio.

• Project Management Professional certification is a plus

Physical Demands:

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects in daily work use (laptop, monitors, et. al). Sedentary work involves sitting most of the time. Use of keyboards (typing) and exposure to computer screens occurs daily. Pleasant work environment in office locations with occasional noise or dust.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands; reach with hands and arms; think; and talk or hear (multi-channel, two way communication during work hours is required).

Sapphire is an Equal Opportunity employer. Discrimination is not tolerated for any reason including on the basis of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Disclaimer: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

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