3rd Shift (10 pm - 6 am EST) Payments Application Analyst
Payments Application Analyst - 3rd Shift
Hiring remotely at locations below:
St Louis, MO
St Petersburg, FL
The IT Operations Analyst will be responsible for supporting all operational aspects of the Zelis payment processing system.
This position will work 3rd Shift - 10 pm - 6 am EST
Ensure availability and performance of high volume system (24/7/365)
Performs daily administrative tasks such as working with daily check lists and creating turnover reports.
Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export
Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed
Monitors the status of daily Production schedules to achieve on-time, quality completion of shift processing
Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners
Communicate with clients and channel partners for production resolution/ticket closure
Continually monitor and maintain security measures
Maintain awareness of and ensure adherence to Zelis standards regarding privacy
Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction
Ensures a seamless system operations; inclusive of backend processing, payment routing, and processing and security measures
Works on assignments that are complex in natures in which judgment and initiative are required to resolve problems and make recommendations
Assists in reconfiguring Production processes when primary components fail
Performs Automic and other code promotions
Participates in Maintenance/Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal/external notifications throughout
Helps to enforce standard policies and procedures
Assists with ensuring production documents are complete, current and stored appropriately
Assists in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge
1+ years’ experience monitoring and troubleshooting payment/transaction based systems
Read & understand SQL queries
Create scripts in the shell of the operating system
Experience working in a Microsoft environment: Windows, Azure, MSSQL.
Analytical skills as they relate to data identification and mapping.
Transmission protocols experience including FTP and SFTP
Work shifts (includes nights, weekends, holidays) in a 24x7 environment
Network operating center (NOC) experience preferred
Windows command line, batch scripting, and utilities experience preferred
Build basic SQL queries
Healthcare and/or Payments experience a plus
Preferred tool experience:
Application performance management tools such as Dynatrace or Splunk
Workload automation and scheduling tools such as Automic or other similar
Basic knowledge of C#
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.