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Sr. Manager, Business Delivery

Sapphire Digital

Sapphire Digital

Atlanta, GA, USA · Atlanta, GA, USA · St. Louis, MO, USA · Boston, MA, USA · Boston, MA, USA · St. Petersburg, FL, USA · Petersburg, VA, USA · Morristown, NJ, USA · Morristown, TN, USA · Texas, USA · Park, TX, USA
Posted on Wednesday, August 16, 2023

Position Overview

The Sr. Manager, Implementations/Business Delivery is responsible for leading technical projects and programs that span across the Claims Cost Solutions (CCS) business unit, as well as other business units.

As the Sr. Manager of the Business Delivery team, you will be responsible for driving operational enhancements, business processes and management reporting. You will be responsible for providing team development, coaching, training while achieving established goals and department objectives.

Key Responsibilities

  • Provide oversight and escalation path for ongoing service and management of new business initiatives, software upgrades, new releases, and enhancements

  • Meet or exceed client expectations by building relationships, facilitating meetings, and resolving issues

  • Establish team standards for creating and maintaining project plans, status reports, and other documentation

  • Develop and align personal and organizational team goals for assigned reports and support initiatives/trainings for team to meet or exceed expectations

  • Develop a high performing team with individual growth and career path objectives through the development of one on one meetings, providing constructive feedback and coaching where necessary

  • Represent the Program Managers in company workstream discussions/meetings and advocate for the team

  • Contribute to work effort outcomes by effective team and capacity planning, project scope management, resource allocation and negotiation, risk mitigation, cost management, and escalation communication

  • Drive continuous process improvements within the Business Delivery Team. Ensure compliance with all applicable requirements

  • Manage relationships with key internal stakeholders

Required Qualifications

  • 5+ years of experience directly managing people

  • 10+ years in the technology and/or healthcare industry or equivalent combination of education and experience

Preferred Qualifications

  • Successful management of a team of resources, including development of goals and adhering to standards/best practices

  • Demonstrate high-level technical understanding of business requirements as they pertain to Project Management principles and the project lifecycle including excellent analytical and problem-solving skills

  • Demonstrates strong interpersonal and communication skills including writing, presenting, listening, and facilitating and including experience presenting to work effort participants, stakeholders and all levels of management

  • Proven track record meeting budget and managing variances, managing project teams to meet aggressive timelines, and requirement targets

  • Self-starter and ability to work in a faced paced environment

  • Ability to work cross-functionally as part of a dynamic team

  • Ability to think strategically and understand operational objectives

  • Project Management Professional certification

  • Experience leading and working within agile teams (including but limited to roadmap and change management)

  • Experience working cross- lines of business and with outside vendors

  • Proven experience establishing/building a PMO (working with both agile and waterfall methodology)

  • Proven experience working with cross functional teams and leadership to establish processes, governance, metrics, etc


  • 15-20% travel


As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.