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Client Experience Associate

Sapphire Digital

Sapphire Digital

Boston, MA, USA · Boston, MA, USA · Texas, USA · St. Petersburg, FL, USA · Petersburg, VA, USA · Atlanta, GA, USA · Atlanta, GA, USA · Morristown, NJ, USA · Morristown, TN, USA · Missouri, USA
Posted on Thursday, July 6, 2023

The Client Experience (CX) Tier 1 Support role is critical to the success of the CX team. This role will handle the rapid-fire day-to-day system needs for a team of Technical Client Experience Managers (TCXM’s) and their clients. Every day will be different, but also offers the unique opportunity to learn about our clients, products and people. This role is also expected to serve as a talent pool for various other departments, so it can be a great place to kickstart your career with Zelis!

Summary of Responsibilities:

  • For a segment of Payer clients, develop a thorough understanding of technical systems, software and current processes
  • Respond quickly and effectively to requests from the TCXM’s for client service, updates on projects or tasks, general information or troubleshooting
  • Work with TCXM’s to implement system rule changes and updates for payer clients
  • Assist in review of inbound data and technical issue resolution
  • Maintain an internal network of key contacts to ensure proper communication, collaboration and alignment
  • “Close the loop” with appropriate stakeholders by providing appropriate communication related to completed tasks or resolved issues
  • Create a friendly and fun environment for peers and co-workers

Summary of Qualifications:

  • Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, etc.
  • Healthcare industry experience preferred, but not required
  • Basic data skills including proficiency with text editors preferred, but not required
  • Experience working in a fast-paced environment handling high volume requests a plus
  • High School diploma or equivalent GED required, Bachelor’s degree preferred

Work Environment:

  • Sitting at desk or meetings, or standing for long periods of time
  • Occasional travel required
  • Work long hours and flexible schedule when needed
  • Use standard office equipment

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, to request the reasonable accommodation request form, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.