Manager - Product Management
Sapphire Digital, Part of Zelis
Product
Hyderabad, Telangana, India
About Us
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Why We Do What We Do
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
Position Overview
The Product Manager – Payments will own and drive payment product initiatives across Zelis’ healthcare payments platform. This role is responsible for defining product strategy, translating customer and business needs into scalable payment solutions, and partnering cross-functionally with engineering, operations, compliance, and commercial teams to deliver best-in-class payment experiences.Key Responsibilities
Product Strategy & Ownership
- Own the product roadmap for payment products including EFT, virtual cards, checks, and emerging digital payment solutions.
- Define product vision, strategy, and success metrics aligned with Zelis business objectives.
- Balance customer needs, regulatory requirements, and technical feasibility when prioritizing features.
Execution & Delivery
- Translate high-level strategy into detailed product requirements, user stories, and acceptance criteria.
- Partner closely with Engineering, UX, and Architecture teams through the full product lifecycle.
- Ensure timely delivery of high-quality, scalable payment capabilities.
Stakeholder Collaboration
- Collaborate with internal stakeholders including Operations, Compliance, Legal, Sales, and Client Success.
- Act as the subject-matter expert for Zelis payment products across the organization.
- Support go-to-market efforts, client enablement, and product training.
Customer & Market Insight
- Gather and analyze customer feedback, payment data, and market trends.
- Monitor competitive landscape and identify opportunities for innovation and differentiation.
- Ensure products meet healthcare compliance standards (HIPAA, PCI-DSS, NACHA, etc.).
Performance & Optimization
- Define KPIs and measure product performance (adoption, cost efficiency, customer satisfaction).
- Continuously improve payment experiences by reducing friction, payment latency, and cost.
- Drive operational efficiencies and automation where possible.
Required Qualifications
- Bachelor’s degree in Business, Technology, Engineering, or related field.
- 7+ years of Product Management experience, preferably in payments, fintech, or healthcare technology.
- Strong understanding of payment rails (ACH, EFT, virtual cards, checks) and payment ecosystems.
- Experience working in regulated environments.
- Proven ability to work cross-functionally and influence without authority.
- Strong analytical, problem-solving, and communication skills.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.