About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

Zelis is seeking a Benefits & Wellbeing Manager to join our growing People & Culture team. This role plays a critical part in maintaining operational excellence, compliance, financial discipline, and associate experience across U.S. and India benefits programs.

This is a high-impact individual contributor role requiring deep expertise in U.S. benefits regulations, strong operational discipline, advanced analytical capability, and the ability to operate effectively in a global environment. The role partners closely with People & Culture, Finance, Legal, Payroll, and external vendors across both India and the United States to ensure programs are compliant, financially disciplined, and aligned with global enterprise standards.

Job Description

• Lead India benefits operations, executing localized initiatives under the direction of U.S.-based global leadership and managing related vendor invoicing and reconciliation processes

• Oversee operational delivery of benefits and wellbeing programs for India-based associates, ensuring accuracy, compliance, and alignment with globally defined strategy

• Support U.S. associate benefit programs, including health, retirement, leave, voluntary, and wellbeing offerings, ensuring accuracy, regulatory compliance, and adherence to enterprise standards

• Partner with Global Benefits to support U.S. benefits processes such as renewals, open enrollment execution, vendor integrations, and benefits communications

• Serve as a subject matter expert for complex benefit support, providing policy interpretation and guidance in partnership with P&C Enablement, internal stakeholders, and external vendors

• Serve as a subject matter expert for complex benefit support, providing empathetic support to associates by resolving inquiries, escalations, and unique cases in collaboration with internal stakeholders and external partners

• Drive engagement and understanding of benefits and wellbeing offerings through targeted communications, education efforts, and seamless coordination between U.S. and India teams

• Design and implement AI-enabled workflows and broader automation solutions to modernize U.S. and India benefits, improve scalability, reduce operational risk, and strengthen governance controls

Qualifications

• 8+ years of progressive experience managing U.S. and India benefits across health, retirement, voluntary, and leave-related programs within a multinational, matrixed environment

• Strong working knowledge of U.S. benefits compliance frameworks (ERISA, ACA, HIPAA, COBRA, Section 125) and demonstrated experience ensuring compliance with India statutory and labor benefit requirements

• Proven expertise in vendor governance, operational controls, and financial reconciliation, supported by strong stakeholder management and sound judgment with a high level of attention to detail

• Advanced Excel skills for complex data analysis, strong PowerPoint capabilities for executive-ready presentations, and demonstrated experience leveraging AI-enabled tools and automation to enhance reporting, forecasting, and operational efficiency

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.