About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

Job Description: Analyst, P&C Operations (Learning & Development) – Level 32
Location: Hyderabad, India (Global People & Culture Operations)
Reporting To: Director, Global People & Culture Operations
Partnering With: Sr. Director, Enterprise Learning & Development and Talent Management
Job Summary
The Analyst, P&C Operations (Learning & Development) supports global onboarding and learning initiatives, combining administrative excellence with analytical capabilities. This role collaborates across People & Culture, Enterprise Learning & Development (ELD), and Talent Management to deliver impactful learning experiences and drive continuous improvement. The Specialist will engage with cross-functional teams and peers in the Global Operations team to deliver on shared goals. This role requires a solution-oriented mindset, strong proficiency in LMS/HCM tooling, and the ability to work independently and collaboratively in a global environment.
Key Responsibilities
· Partner with global and regional teams (P&C, ELD, Talent Management, etc.) to ensure alignment and effective delivery of L&D initiatives.
· Support logistics for L&D sessions: scheduling, calendar invites, participant communications, and session production (Zoom, breakout rooms, polls, materials).
· Monitor and support activities leading to accurate records of training assignments, completions, and feedback
· Analyzing data on existing Enterprise Learning and Development programs and support communications and follow up activities
· Analyze trends and mitigations for general Workday LMS actions
· Support administration of DiSC assessments, completion tracking, and digital badging.
· Administer other 360 degree surveys like the Leadership Versatility Index (LVI 360) and others
· Support requests for onboarding and learning program data to identify trends, issues, and opportunities for improvement; leveraging Workday reporting where possible.
· Recommend and implement process improvements to enhance efficiency and user experience, contributing to optimization of HCM processes.
· Generate and maintain internal SOPs to support process documentation and potential compliance/audit needs.
· Collaborate with peers and P&C team members on shared projects and stretch assignments.
· Other related duties as assigned.
Qualifications
· Bachelor’s degree in Human Resources, Business or related field.
· 3+ years of experience in Learning & Development, onboarding, or HR operations.
· Experience with learning management systems (e.g., Workday Learning), virtual facilitation tools (e.g., Zoom), and data analysis/reporting tools (e.g., Excel, Power BI).
· Strong organizational, analytical, and communication skills.
· Ability to work independently and collaboratively in a global, matrixed environment.
· Proficiency in Microsoft Office Suite; experience with Articulate Storyline 360 and digital badging platforms is a plus.
· Experience in process improvement and problem solving within HR or shared services environments.
· Demonstrated ability to analyze and present data trends using Excel and other tools.
· Prior experience supporting global or multi-national environments preferred.
Other Requirements
· May require occasional schedule changes outside standard business hours to support global programs.
· Expected to work primarily in the Zelis-India office regularly (4 days a week).
Shift timings: 2 PM to 11 PM IST

Job Description: Analyst, P&C Operations (Learning & Development) – Level 32

Location: Hyderabad, India (Global People & Culture Operations)

Reporting To: Director, Global People & Culture Operations

Partnering With: Sr. Director, Enterprise Learning & Development and Talent Management

Job Summary

The Analyst, P&C Operations (Learning & Development) supports global onboarding and learning initiatives, combining administrative excellence with analytical capabilities. This role collaborates across People & Culture, Enterprise Learning & Development (ELD), and Talent Management to deliver impactful learning experiences and drive continuous improvement. The Specialist will engage with cross-functional teams and peers in the Global Operations team to deliver on shared goals. This role requires a solution-oriented mindset, strong proficiency in LMS/HCM tooling, and the ability to work independently and collaboratively in a global environment.

Key Responsibilities

· Partner with global and regional teams (P&C, ELD, Talent Management, etc.) to ensure alignment and effective delivery of L&D initiatives.

· Support logistics for L&D sessions: scheduling, calendar invites, participant communications, and session production (Zoom, breakout rooms, polls, materials).

· Monitor and support activities leading to accurate records of training assignments, completions, and feedback

· Analyzing data on existing Enterprise Learning and Development programs and support communications and follow up activities

· Analyze trends and mitigations for general Workday LMS actions

· Support administration of DiSC assessments, completion tracking, and digital badging.

· Administer other 360 degree surveys like the Leadership Versatility Index (LVI 360) and others

· Support requests for onboarding and learning program data to identify trends, issues, and opportunities for improvement; leveraging Workday reporting where possible.

· Recommend and implement process improvements to enhance efficiency and user experience, contributing to optimization of HCM processes.

· Generate and maintain internal SOPs to support process documentation and potential compliance/audit needs.

· Collaborate with peers and P&C team members on shared projects and stretch assignments.

· Other related duties as assigned.

Qualifications

· Bachelor’s degree in Human Resources, Business or related field.

· 3+ years of experience in Learning & Development, onboarding, or HR operations.

· Experience with learning management systems (e.g., Workday Learning), virtual facilitation tools (e.g., Zoom), and data analysis/reporting tools (e.g., Excel, Power BI).

· Strong organizational, analytical, and communication skills.

· Ability to work independently and collaboratively in a global, matrixed environment.

· Proficiency in Microsoft Office Suite; experience with Articulate Storyline 360 and digital badging platforms is a plus.

· Experience in process improvement and problem solving within HR or shared services environments.

· Demonstrated ability to analyze and present data trends using Excel and other tools.

· Prior experience supporting global or multi-national environments preferred.

Other Requirements

· May require occasional schedule changes outside standard business hours to support global programs.

· Expected to work primarily in the Zelis-India office regularly (4 days a week).

Shift timings: 2 PM to 11 PM IST

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.