Supervisor, Financial Operations
Sapphire Digital, Part of Zelis
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
Supervisor, Financial Operations is responsible for ensuring Zelis receives all contractually owed payments by leading the day-to-day execution of the payment recovery team and maintaining strong operational discipline. This includes overseeing accurate invoice generation and timely remediation of identified errors; monitoring failed ACH and card transactions and coordinating follow-up to ensure issues are routed and addressed; supporting recovery of fees, misdirected funds, and overpayment refunds; and delivering accurate daily reporting on amounts owed, funds received, aging, and variances.The Supervisor ensures work is completed on time, according to documented procedures, and with appropriate controls and quality checks. This role escalates exceptions, recurring issues, and operational risks to the Sr. Manager, and partners with team members to gather frontline observations and operational context. Strategic planning, capacity planning, prioritization models, root-cause analysis, and broader process/control design are owned by the Sr. Manager (or appropriate leadership/functions). The Supervisor’s role is to execute reliably, maintain visibility to day-to-day performance, and communicate what the team is seeing.
What You’ll Do
Provide direct people leadership, including hiring, coaching, performance management, and metric-driven accountability.
Lead end-to-end recoupment and payment recovery operations, ensuring financial recovery targets are met and payment leakage is minimized.
Set priorities based on financial impact, risk exposure, and aging; ensure work is distributed and executed effectively.
Monitor operational and financial performance metrics; proactively identify risks and escalate with data-backed recommendations.
Own client and vendor escalations, ensuring timely resolution, clear communication, and documented follow-through.
Partner cross-functionally to resolve complex issues and drive sustainable process improvements.
Deliver clear, executive-ready reporting and updates to management and key stakeholders.
Ensure adherence to SLAs, accuracy standards, confidentiality, and HIPAA requirements.
Model Zelis values, professionalism, and consistent leadership presence.
What You’ll Bring to Zelis
Must have 5+ years of experience which includes 3+ years leading or managing a team of 5+ team members.
Downstream financial and operational impact experience required.
Proficiency with Microsoft Office / Microsoft 365 products (Excel, Outlook, Teams, PowerPoint).
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Intermediate/Advanced level of Excel experience to include:
Creating, building and analyzing operational and financial performance reporting
Spreadsheet creation with formulas and pivot tables
Power Query experience helpful
Bachelor’s degree preferred.
Strong problem-solving and conflict resolution skills.
High level of organizational and multitasking abilities.
Ability to analyze data and generate actionable insights.
Adaptable and able to thrive in a fast-paced environment
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.