About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

The Sales Client Management Analytics Project Manager is responsible for managing and optimizing scorecard methodologies, maintaining ongoing segmentation analysis, and overseeing the impact of these activities on organizational capacity, headcount, and staffing models. This position supports data-driven decision-making through process oversight, systems management, and operational reporting.

Key Responsibilities

• Work with Director of Client Success to develop and manage MIT/KPI scorecards for Sales and Client Management performance measurement.

• Lead ongoing segmentation refresh initiatives, evaluating their impact on capacity planning, headcount, and staffing/coverage models—including alignment across data models, systems, and processes.

• Oversee processes and provide governance for systems used to track the Book of Business (BoB) and accounts (including but not limited to Client Hub, Workday, Salesforce, PowerBI, Sigma, etc.).

• Serve as liaison with Business Unit (BU) analytics and finance teams to consolidate client insight data, identify risks, trends, and business opportunities.

• Lead impact reporting analysis, such as growth trends related to programs and engagements.

• Analyze data to identify opportunities for process improvement and potential cost savings.

Required Qualifications

• Bachelor’s degree in Business, Analytics, Finance, Information Systems, or a related field, or equivalent work experience.

• Demonstrated experience with KPI and scorecard development, data analytics, or business reporting.

• Familiarity with data modeling, segmentation methodologies, and capacity/staffing models.

• Experience with business systems such as Salesforce, Workday, PowerBI, and related data management tools.

• Strong analytical, organizational, and communication skills.

• Ability to work collaboratively with cross-functional teams, including finance and analytics units.

• Process-oriented, with a focus on continuous improvement and cost optimization.

Preferred Qualifications

• Experience in a similar analytics/reporting leadership role.

• Project management experience and/or relevant certifications.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.