Position Overview

The Client Service Representative will support Zelis Payer Compass and play a pivotal role in providing direct support to external clients by researching and understanding client history, operations, and business needs.

The Client Service Representative acts as a point of contact to help resolve customer problems by clarifying issues, determining causes, selecting and explaining the best course of action and applying the appropriate resources to reach a successful resolution. In addition, this position will train end users to understand the system operations. This position reports to the Manager, Client Services.

What You’ll Do:

• Manage help desk ticketing and claim review/analysis queues

• Conduct regular calls with clients to discuss open issues, manage expectations, etc.

• Respond to client issues in a timely manner, including working applicable issues and triaging those outside of immediate influence

• Manage ad hoc training requests for process/navigation of product with clients

• Maintain current client information via the company’s helpdesk system and other methods

• Continue to expand industry and product knowledge

What You’ll Bring to Zelis:

• Bachelor’s degree and/or 4+ years’ experience in client management and/or support, with a healthcare background

• Must have healthcare experience preferably with a focus in revenue cycle

• Excellent written and verbal communication skills; ability to produce simple messaging from complex systems/concepts

• Experience working both independently and in dynamic team settings

• Computer knowledge – specifically MS Office, with a focus on intermediate to expert level in MS Excel

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.