Job Title: Sales Engineer

Level: Senior

Working Hours: Full Time (40h/Week)

Contract: Employee

Location: Remote (United States)

Your Team 👥

You will report to our Global VP of Sales Engineering and join the Sales Engineering team. On TheOrg you can view the complete structure of our organisation, including information about every team member, hiring managers and the size of each department.

Who We Are Looking For ✏️

We’re hiring a Sales Engineer to support Rocket.Chat’s US territory. In this role, you’ll combine deep technical and product expertise with a consultative, sales-driven mindset to support prospects, customers, and channel partners. You’ll act as a trusted advisor by leveraging success plans, strong product knowledge, and a deep understanding of each customer’s business and technical requirements. This is an opportunity to work on high-impact, enterprise-level initiatives, supporting governments and public sector organizations with mission-critical communication solutions.

Mandatory Hard Skills 🎯

• Proven experience in technical pre-sales or Sales Engineering roles within enterprise software environments.
• Fluency in English, with the ability to clearly articulate complex technical and business concepts.
• Demonstrated experience delivering customer training, product demonstrations, and executive-level presentations.
• Strong ability to communicate and engage with enterprise executives and senior decision-makers.
• Passion for technology and sales, with a consultative, solution-oriented mindset.
• Proven capability to lead in-depth discussions around business and technical requirements, value-based selling, and solution design through demonstrations and proof-of-concepts.
• Hands-on experience with containerization technologies, including Docker and Kubernetes.
• Experience installing, configuring, and administering UNIX/Linux-based systems.
• Working knowledge of both relational and non-relational database technologies, including prior experience with MongoDB.
• Experience with major cloud platforms such as AWS.
• Familiarity with identity and access management solutions, including Active Directory and LDAP.
• Willingness and availability to travel as required.

Desirable Hard Skills 💕

• Experience working with open-source business models.
• Experience supporting or selling mission-critical SaaS platforms in enterprise or regulated environments.
• Working knowledge of JavaScript and other programming or scripting languages.
• Prior military experience and/or an active U.S. security clearance (or eligibility to obtain one) is a strong plus.

Soft Skills ✨

• Passion: Genuine enthusiasm for what you do and how it contributes to our company's mission.
• Dream: Proactively seek out opportunities and challenges to achieve extraordinary results. If you're someone who takes initiative and is always striving to improve, you'll fit right in.
• Own: Take ownership of your work, set high standards for yourself, and be accountable for outcomes demonstrating a strong sense of responsibility and commitment.
• Trust: Recognizing the importance of trust and support and actively working towards a collaborative and inclusive workplace.
• Share: Communicating openly and transparently, ensures clarity and honesty in interactions.

What You'll Do 🖥️

• Owning and executing key pre-sales activities including technical presentations, product demonstrations, and proof-of-concept (PoC) engagements.
• Partner closely with Account Executives to jointly own the sales cycle, account strategy, and technical success of assigned opportunities.
• Install, support, and maintain Rocket.Chat solutions during proof-of-concept deployments to ensure technical success and customer confidence.
• Develop and deliver technical content in response to RFPs, RFIs, and other formal procurement processes.
• Engage in infrastructure and architecture discussions to define appropriate system designs based on each customer’s technology landscape and operational requirements.
• Drive deeper and broader engagement within accounts by identifying additional use cases, alternative solutions, internal sponsors, and opportunities that require collaboration with other customer teams or internal Rocket.Chat stakeholders.
• Elicit, document, and analyze customer business and technical requirements, translating them into value-based proposals that address key business drivers and pain points—guiding opportunities toward both a technical close and a business win.
• Act as a liaison with Product Management by communicating market feedback, feature requests, and emerging customer needs from prospects and existing customers.
• Build and maintain strong relationships within the partner ecosystem by collaborating with the Channel Sales team to support joint opportunities.
• Enable and train partners on Rocket.Chat products and solutions, ensuring they are equipped to support opportunities through technical validation and closure.