This is a remote job for applicants in Brazil.

We’re looking for a Technical Account Manager to play a vital role in ensuring our customers are successful in taking full advantage of their investment in Rocket.Chat. You will be responsible for providing hands-on, in-depth technical and product expertise to our customers and partner organizations. You will do so by leveraging success plans, product expertise, and a deep understanding of the customer's business to provide confident, expert-driven leadership to your assigned customers.

Mandatory Hard Skills 🎯

• Experience in account management, customer success, and/or consulting in the software industry;
• Native or Fluent Portuguese language skills, including written and spoken;
• Fluent in English at a professional level;
• Demonstrable experience with systems installation, configuration, and administration of Linux;
• Experience with containerization tools (Docker, Kubernetes);
• Experience programming in Javascript/Typescript and other programming languages;
• Experience working with databases relational/non-relational;
• Hands-on experience with Cloud Platforms such as AWS, Azure, or GCP;
• Strong technical skills and aptitude for learning new technology.

Desirable Hard Skills 💕

• Prior MongoDB experience desirable;
• Prior Active Directory/LDAP experience is desirable;
• Existing knowledge of the Rocket.Chat platform or similar applications is a plus.
• Prior experience in a similar role working with Government institutions is a plus.

Soft Skills ✨

• Strong verbal and written communication skills;
• Proactive approach;
• Ability to think strategically and develop creative solutions;
• Ability to work independently and in a team environment.

What You'll Do 🖥️

• Work with strategic named accounts to build long-term relationships;
• Develop a strong understanding of the Rocket.Chat solution, its products, and services;
• Effectively manage strategic customer accounts, ensuring customer success and maximum adoption of Rocket.Chat solutions;
• Strategically develop creative solutions to customer challenges;
• Analyze customer data and develop appropriate recommendations;
• Provide excellent customer service and problem-solving skills;
• Collaborate with other members of the customer success team to ensure customer success;
• Work with other departments to ensure customer needs are met;
• Develop and maintain strong customer relationships.