As we continue to grow, we are looking for a high-performing Account Manager - Brand who understands the marketing landscape, speaks the language of strategy and data, and brings urgency, discipline, and a passion for partnering with senior brand leaders to drive transformation. You will be a trusted partner to CMOs, insights executives, and marketing decision makers, helping them navigate complex challenges, uncover new opportunities, and use Resonate’s intelligence to deliver measurable results.
You will be an individual contributor responsible for a defined portfolio of major brands. You will guide clients through complex decisions, strengthen strategic relationships, and identify the paths that support long-term success. You will build and maintain a healthy pipeline, lead thoughtful and consultative conversations, and develop partnerships that create measurable value.
This is a high-impact role that places you directly in the room where decisions are made and where your insight and leadership influence brand strategy, client outcomes, and ongoing growth.
Key Responsibilities
- Lead strategic relationships across a portfolio of major brand clients
- Serve as a thought partner to CMOs, insights executives, and senior marketers
- Identify new growth opportunities and advise clients on how to use Resonate to capture them
- Translate complex marketing challenges into clear, data-driven solutions
- Lead quarterly business reviews that highlight progress, impact, and new paths forward
- Partner closely with Sales to design and close expansion opportunities tied directly to client value
- Track account health, adoption, and usage to anticipate risks before they surface
- Provide accurate renewal and expansion forecasts in Salesforce
- Build trusted, long-term relationships with senior brand and marketing leaders
- Represent Resonate at client meetings and industry events, with travel expected at approximately 10–20%
- Five or more years of account management or customer success experience in SaaS, data, or MarTech
- Demonstrated success renewing and expanding enterprise accounts with six- or seven-figure value
- Strong executive presence and confidence engaging senior brand leaders
- Consultative style with an ability to connect solutions to measurable business impact
- History of disciplined forecasting, account planning, and pipeline management
- Curiosity, drive, and a growth mindset focused on continuous improvement
Personal Success Characteristics
- Passion for helping major brands understand their audiences and make smarter decisions
- Commitment to ownership, momentum, and consistent execution
- Genuine curiosity about client challenges and a desire to uncover new opportunities
- Resilience and adaptability in fast-paced environments
- Energy for collaboration and shared success within a performance-oriented culture
Why This Role Matters Now
The pace of change in brand marketing continues to accelerate. Senior marketing leaders are under increasing pressure to deliver sharper insight, faster personalization, and measurable performance. Brands that cannot make confident, data-driven decisions risk falling behind in competitive markets. Resonate gives brand teams a real-time, AI-powered foundation to understand their audiences, shape strategy, and activate with precision.
This role is your opportunity to help major brands navigate that pressure by guiding them toward smarter decisions and stronger outcomes.