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IT Operations Specialist

Public.com

Public.com

IT, Operations
New York, NY, USA
Posted on Wednesday, May 1, 2024

About Public

Public is an investing platform that makes building a multi-asset portfolio fast, frictionless, and secure. Members can trade stocks, options, bonds, crypto, ETFs, and alternative assets—all in one place. Alongside its robust suite of investing tools, Public offers Alpha, a layer of artificial intelligence that provides fundamental data and custom analysis to support informed investment decisions.

Since 2019, Public has raised over $300 million. Investors include Accel, Tiger Global, Will Smith's Dreamers VC, The Chainsmokers' Mantis VC, and Shari Redstone's Advancit Capital, as well as renowned figures in business and culture, like Maria Sharapova, Tony Hawk, and NYU Stern professor Scott Galloway.

About the Role

We’re looking for a diligent and motivated professional to join our team and help deliver a best-in-class workplace experience for our employees. In this role, you will be responsible for overseeing all of Public’s basic technology needs, globally. As a steward of our mission and Principles, you will strive to advance our culture of high-performance and teamwork in your collaboration with both internal and external stakeholders.

This role is based in New York City, and you will be required to work from our office Monday through Thursday, and select Fridays.

What You’ll Do

  • Manage end-to-end: technical support and troubleshooting for all hardware, software and networking requests; access and license management; office A/V; data archiving and storage
  • Purchase, install, and manage assets / inventory, including: software licenses, computers, and peripheral components like monitors, keyboards, printers, scanners, speakers, etc.
  • Work with the People team to onboard and offboard employees — this includes equipment setup and shipment, software permissioning, and building access configuration (e.g., keycards)
  • Oversee company SaaS platforms, including: Google Suite, Zoom, Confluence, JIRA, etc.
  • Ensure security of data, network access, and backup systems, as well as physical office security
  • Manage relationships with IT vendors, service providers, and technology partners to ensure service level agreements (SLAs) are met and contracts are optimized
  • Process incoming mail and packages, including sorting all mail; and coordinate outbound shipment of returned mail to third party warehouse

Who You Are

  • An effective IT Operations Specialist will use a variety of soft skills, technical skills and industry knowledge to provide the most comprehensive support they can. A proactive and creative approach to problem solving is key.
  • Bachelor’s degree or 5+ years of equivalent training / work experience, including deep expertise across a variety of operating systems, SaaS platforms, and devices (desktop, mobile, and networking)
  • Extensive knowledge of Mac OS, Google Workspace, Okta, Kandji, Apple Business Manager (for Macs) and Airwatch/VMWare (for Windows)
  • Hyper-organized, attentive to detail, and able to operate independently, with little to no supervision
  • Strong communication skills, integrity, and a good sense of judgment required – especially when dealing with sensitive matters
  • Experience working in a start-up or similar fast paced environment with a globally distributed team

Bonus Points

  • Experience working with Information Technology General Controls (“ITGC”) to demonstrate SEA Rule 17a-5 and SOX compliance to internal and external auditors
  • Experience with programming languages or scripting knowledge
  • Knowledge and experience with Linux systems administration
  • Prior Customer Support experience

Public is an equal employment opportunity employer to all employees and applicants for employment and prohibits discrimination and harassment of any type. We celebrate people of all race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression. The compensation range for this role is $75K-$105K based on skills and experience.