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Manager, Training & Performance Development



New York, NY, USA
Posted on Friday, April 12, 2024
About Pryon:
We’re a team of AI, tech, and language experts whose DNA lives in Alexa, Siri, Watson, and virtually every human language technology product on the market. Now we’re building an industry-leading knowledge management platform. Our proprietary, cutting-edge natural language processing capabilities transform unstructured data into meaningful experiences that increase productivity with unmatched accuracy and speed.
We’re seeking a dynamic and results-driven Performance & Analytics Manager to join our team. In this pivotal role, you will leverage your expertise in data analytics and learning & development to propel growth within the organization and to support our key customers. The ideal candidate is a strategic thinker with a passion for people development and a knack for using data to drive impactful decisions. If you are ready to make a significant contribution to our organization by developing our most valuable assets – our employees and customers – we would love to hear from you.

In This Role, You Will:

  • Utilize data analytics to evaluate employee effectiveness, growth, and satisfaction, and provide impactful, data-driven insights
  • Collaborate with various department leaders to build tailored onboarding and continuous learning plans for employees
  • Design, lead, and/or source talent development initiatives including leadership development and skill-building programs
  • Leverage customer data and analytics for key strategic accounts to generate insights into customer behavior, preferences, and feedback
  • Develop training and certification programs for both customers and partners to support product adoption
  • Lead cross-functional projects aimed at enhancing both employee and customer satisfaction and retention

What You'll Need to Be Successful:

  • Bachelor’s degree from a 4-year university, with a focus on business administration, analytics, statistics, or similar. A Master’s degree or MBA is preferred
  • 4+ years of work experience in management consulting, talent development, business analytics, or strategy and operations
  • Proficiency in data analytics tools (e.g., Excel, SQL, Tableau, PowerBI, Domo)
  • Experience or deep interest in working with AI/ML, NLP, or knowledge management technologies
  • Excellent verbal and written communication skills to effectively collaborate with various stakeholders (including executive-level stakeholders)
  • Self-starter with entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment
  • Outstanding team player with the ability to coordinate people and activities across multiple functional areas
Benefits for Full Time Employees:
100% Company paid Health/Dental/Vision benefits for you and your dependents
Life Insurance, Short-term and Long-term Disability
Unlimited PTO
We are interested in every qualified candidate who is authorized to work in the United States. However, we are not able to sponsor or take over sponsorship of employment Visas at this time.
Pryon is an equal-opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.