We’re a team of AI, tech, and language experts whose DNA lives in Alexa, Siri, Watson, and virtually every human language technology product on the market. Now we’re building an industry-leading knowledge management platform. Our proprietary, cutting-edge natural language processing capabilities transform unstructured data into meaningful experiences that increase productivity with unmatched accuracy and speed.

This is an opportunity to manage and help our existing and new employees with automation and productivity for Pryon’s provisioned cloud applications, employee onboarding, offboarding, general IT administration of cloud applications, email and storage along with monitoring and managing our Managed Service Provider for cybersecurity. Pryon is a North Carolina headquartered private company backed by top flight investors that has been expanding each quarter. Pryon is offering an opportunity for someone to gain a lot of exposure to many segments of information technology and security while supporting an organization of 70+ people.

The successful candidate can envision a future as segment leader.Candidates must have experience in administration of email, storage, cloud applications and working knowledge of fundamental security products or principles based in the cloud. The ideal candidate is a meticulous project planner and can create processes and manage them proactively and efficiently within an information technology environment that relies on SaaS applications for the business.

In This Role, You Will:

Inventory and maintain all cloud-based business application credentials along with clear policies for highly credentialed users and systems
Create and maintain an onboarding and offboarding process for all Pryon employees’ laptops to credential users and deprecate those users with documented SLAs of each process
Maintain IT evidence support of our SOC2 Type 2 initiative that will cycle every 12 months
Partner with key stakeholders across the company to analyze business requirements and develop solutions that will be IT-owned or led
Provide primary helpdesk support: In depth practical knowledge, troubleshooting and administration of commonly used SaaS applications. These can be Cloudflare, GSuite, Jira, Salesforce, Slack, Teams, Zoom, and others
Troubleshoot hardware and software issues related to internal IT systems
Manage IT assets both at the hardware and software level
Responsible for the maintenance, configuration, and implementation of internal IT infrastructure, e.g. VPN
Organize and implement processes for data protection, disaster recovery, and failover procedures
Manage internal SaaS systems integral to performing daily tasks across the business.
Partner with key stakeholders across the company to analyze business requirements and develop solutions for IT solutions needed.

What You'll Need to Be Successful:

2-4 year college degree or equivalent certificate
2-5 years of relevant experience as a system administrator
2-5 years of experience managing an MDM product (e.g., Jamf, Kandji, Mosyle)
2-5 years managing onboarding and offboarding employee equipment
Must have macOS administration experience
In-depth practical knowledge, administration, onboarding, troubleshooting, and administration of commonly used SaaS applications:Google WorkspaceMicrosoft 365SaaS applications
Experience managing SOC2 evidence collection
Experience managing cybersecurity products
Excellent project management skills and strong ability to prioritize
Exemplary written and oral communication skills
Excellent interpersonal, planning, and organizational skills
Comfortable working in a high-growth and fast -moving startup environment

Benefits for Full Time Employees:

100% Company paid Health/Dental/Vision benefits for you and your dependents

Life Insurance, Short-term and Long-term Disability

401k

Unlimited PTO

We are interested in every qualified candidate who is authorized to work in the United States. However, we are not able to sponsor or take over sponsorship of employment Visas at this time.

Pryon is an equal-opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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