Pre-Sales Engineer (Western US)
Sales & Business Development
San Francisco, CA, USA
Posted on Wednesday, September 13, 2023
Welcome to Pryon, a place for people who want to define the state of the art: real AI (oxymoron intended), developed by real pioneers, solving real problems of consequence. Our company was built by some of the most well-known experts in the field, whose DNA lives on in Alexa, Siri, Watson, and virtually every other AI product on the market. But the best part of the story is still to come: We’re creating a world-class culture fueled by intellectual curiosity and radical technology — to reduce the distance between knowledge and people.
We’re a team of AI, tech, and language experts whose DNA lives in Alexa, Siri, Watson, and virtually every human language technology product on the market. Now we’re building an industry-leading knowledge management platform. Our proprietary, cutting-edge natural language processing capabilities transform unstructured data into meaningful experiences that increase productivity with unmatched accuracy and speed.
Pryon is seeking an experienced and talented Pre-Sales Engineer with an ability to work directly with salespeople on strategy, demonstrations, competitive positioning, and successful movement to the evaluation/POC and deployment phases of the sales cycle. The ideal candidate will be able to think creatively, manage their time effectively, support multiple salespeople, and keep client opportunities in motion from the initial qualification phase to collaboration with the solutions team on a successful outcome. Candidates must possess strong organizational project planning skills to be in a position to lead the technical qualification, first client presentations, high-quality demonstrations, and competitive pre-sales efforts.
The ideal applicant will be performing the direct pre-sales tasks with the sales organization and solutions team demonstrating both leadership qualities and problem-solving tenacity. The goal for this person would be to first hand perform, create, and establish the future of a pre-sales organization. Communication skills, technical knowledge, and consulting experience in knowledge management markets along with AI and ML principles and practices are preferred. This person will have proven abilities to work jointly with departmental leaders and development teams to build the next generation of AI-first knowledge management systems, document processing workflows, and question/answer, knowledge management applications. A strong work ethic, agility, and the ability to work under pressure are essential.
In This Role, You Will:
- Report to the Director of Presales to ensure the technical qualifications of every prospect and client use case have been vetted and approved by our Solutions organization to help prove and manage trials and deployment.
- Build and manage domain-specific, impressive demonstrations that effectively drive interest in new clients and existing ones to broaden their usage of Pryon.
- Obtain technical proficiency in the product within the first 30 days, focusing on mastery of the Pryon ideal customer profile, technical qualifications, and expectations of a properly prepared opportunity for solution management.
- Partner closely with Sales and Solutions Engineering to drive operational improvements and the attainment of revenue goals.
- Optimize the Pryon engagement model, using primary SEs for account ownership and escalation of resources.
- Create and Develop principles and practices with team members, which include initial presentation methods, proof of concept framework, and value assessment for potential clients and prospects.
- Interact with customers and prospects to clearly define success criteria, best practices and implementation strategies for an enterprise business problem in knowledge management, chatbot integration, and intelligent document processing.
- Synthesize Pryon’s client-specific sales strategy and strategic client prioritization.
- Define, document, and own business and technical processes that are impacted by our Pryon product(s).
- Author Solutions, ROI, and case studies, inclusive of use cases, activity flow diagrams, and architecture for the client's current and future state.
- Build and evaluate business cases for prospective clients in order to support product investment decisions.
- Collaborate with engineering, data science, and other support teams such as user experience, QA, and documentation to create exceptional solutions.
- Work together with marketing, sales, professional services, and support to promote the delivery of product features through training initiatives, documentation efforts, and customer/analyst demonstrations.
What You'll Need to Be Successful:
- Minimum 5-7 years of pre-sales experience creating demonstrations, presenting and effectively working opportunities through the technical qualification process of the companies worked for.
- Minimum 5-7 years of Experience in enterprise software and client settings competing and communicating owning relationships and technology barriers with technical stakeholders.
- Comfortable working in a startup environment where processes can be organically created.
- Demonstrated success defining, documenting, refining, and in some cases redefining requirements for clients’ environments for the best possible outcome for Pryon.
- Experience writing logical, detailed, complete work product requirements and functional specifications.
- Ability to translate strategy into tactical plans in both organizational and results-driven outcomes.
- Self-starter with entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment.
- Strong business acumen and quantitative and analytical problem-solving skills.
- Knowledgeable in technology, software architecture, and software-as-a-service (SaaS) delivery models.
- Outstanding team player with the ability to coordinate people and activities across multiple functional areas.
Benefits for Full Time Employees:
100% Company paid Health/Dental/Vision benefits for you and your dependents
Life Insurance, Short-term and Long-term Disability
We are interested in every qualified candidate who is authorized to work in the United States. However, we are not able to sponsor or take over sponsorship of employment Visas at this time.
Pryon is an equal-opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.