The Business Systems Manager’s mission is to create a truly frictionless technology experience for our team members. In this role, our Business Systems Manager will lead a team of Application Administrators focused on our Order-to-Cash technology ecosystem. This individual will work with technology and finance teams to identify areas of highest impact across Finance and Accounting Departments and unify systems between organizations. You should feel at home working with teams of technical and non-technical stakeholders, helping bridge that gap as needed.

Pie Insurance is growing rapidly and that growth has made it necessary to reevaluate many of the existing systems and processes – in most cases, this means starting from a blank slate to build for the best long-term solution.

Our Business Systems Manager will contribute to the development of high-performing teams through strategic goal-setting, disciplined attention to performance metrics, continuous process improvement, mentorship, and driving outcomes for your customers.

How You’ll Do It

• Design

• Contribute to the user experience with Order-To-Cash products, tools, and services resulting in high customer satisfaction

• Develop reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management

• Design operational systems (eg. production support) that enable you to identify “friction” with respect to the systems you are accountable for

• Partner with operational teams to understand and estimate user story/SOW sizing

• Comply with and help enforce standard SOX policies and data security procedures

• Develop and maintain system design/process maps for operational workflows

• Keep abreast of new platform features and functionality and provide recommendations for process improvements

• Maintain existing Finance system integrations and lead the implementation of new integrations as needed

• In collaboration with senior technical staff; assess the need for Business Systems related tools, including testing, usage, procurement, etc.

• Collaborate

• Work closely across business and technology teams to deliver outcomes in an iterative manner by defining scope, objectives, metrics, and plan for both business process improvements and specific projects using agile principles and best practices

• Support corporate Accounting and Finance Departments by providing project management, consultation, analysis, testing and implementation support for projects including upgrades, enhancements, and integration with broader company systems, processes, and controls

• Surface and resolve barriers and impediments impacting the team’s focus, autonomy, empowerment, engagement and overall continuous improvement and maturity

• Effectively communicate relevant project information to business process owners and resolve issues in a timely fashion

• Serve as liaison with IT staff and external vendors to develop and/or implement applications and analyze, troubleshoot and resolve programming or systems-related problems

• Be a role model in cultivating and enhancing strong partnerships across the organization and between teams

• Lead

• • Lead the team providing both tier one user support for issues or problems relating to use of Order-To-Cash platforms as well as new feature/capability development

  • Provide clear direction, coaching and support to the team; enable career development while managing performance

  • Facilitate daily operations through agile practices such as stand-ups, planning, retrospectives, etc.

  • Guide the team in experimenting with technical practices to enhance performance and effectiveness

  • Design and maintain the roadmap for new order-to-cash features/capabilities that bring the most value to the organization

  • Be a role model in cultivating and enhancing strong partnerships across the organization and between teams

  • Manage vendor relationships including license analysis, and renewals

The Right Stuff

• 5-7 years of experience leading, coaching, and developing technical teams (preferably for business systems orienation)

• Business Systems related experience (CRM, ERP, HRIS; preference for order-to-cash technology)

• Preferable prior experience with financial systems administration (Intacct, NetSuite, Workday Financials, Concur, Billing Engines), reporting/data visualization tools (eg. Workday Adaptive, Tableau, Looker), Revenue Recognition Platforms, Commissions Technology and data analysis

• A proven functional/technical professional with at least 1 full lifecycle ERP implementation and at least 3+ years of experience working with ERPs

• Experience with project management and planning within an Agile framework (Kanban, Scrum, SAFe, etc.) and tooling (Jira, Trello, Asana) as a product manager or scrum master; in addition, an understanding of Software Development Methodologies and Object-Oriented Design

• Ability to adapt and handle multiple competing priorities in an agile environment

• Ability to communicate effectively and cultivate strong relationships with working partners

• Bachelor’s degree in computer science, information systems, or other technology field or equivalent number of years of experience

• A willingness to travel ~15% of the time