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Live Support Consultant

Ozow

Ozow

Customer Service
Cape Town, South Africa
Posted on Thursday, May 23, 2024

By joining our talent pool, you'll be among the first to hear about new job openings and career opportunities as they arise.

What to expect

In this role, you will be responsible for delivering exceptional customer service at every interaction with our Ozow customers and merchants. In this role you will be the first point of contact in dealing with customers queries, questions and concerns and leaving them with a positive overall experience.

You will need to ensure that we provide, accurate information in order to resolve any tickets that are assigned to you using our ticketing system, in an efficient and effective manner. This will include ensuring that we address our customers in a manner that is in line with our brand identity and guidelines.

Customer centricity is not something that we can teach you, it needs to be something you strive for and enjoy delivering every single day. If you are the type that will go above and beyond expectations in order to delight your customers, then this role is for you.

Ozow is a fast paced environment and your ability to work effectively within Teams or on your own, will be tested in order to make a mark and leave an impact on the Rocketship.

Requirements

  • Grade 12 (Matric) or relevant equivalent
  • Available to work 24/7 Shifts
  • Knowledge of the Payments Landscape in South Africa
  • 2+ Years customer experience within an international support centre
  • 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
  • 2+ Years working in a Card Payment environment required
  • Intermediate computer Literacy
  • Excellent written and verbal communication skills
  • Previous experience working on Salesforce (Advantageous)

In office perks

  • Healthy breakfast, lunches and snacks (Cape Town)
  • Healthy lunches and snacks (Johannesburg)
  • Monthly socials (Cape Town and Johannesburg)
  • On-site Barista (Cape Town and Johannesburg)
  • Ozow Library (Cape Town)
  • Ozow Playroom (Cape Town)
  • Birthday Leave

Perks for South African based employees

  • Medical aid subsidy (permanent staff)
  • Group Risk Insurance (permanent staff)
  • Paid annual leave
  • Employee Health and Wellness Assistance
  • Gym / Fitness sessions
  • Learning and Development opportunities
  • Mentorship programme
  • Community initiatives
  • Quarterly team retreats and annual company retreats
  • Employee gifting
  • Access to cutting edge technology

Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Ready to be exceptional? Apply now!

Keen to know more?

Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page here!