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Platform Operations Manager



United States · Remote
Posted on Thursday, August 17, 2023

About Us

Nativo is the storytelling platform where brands and publishers can distribute brand stories at scale while gaining more insights about their content than anywhere else. Nativo's mission is to equip advertising for the age of content, improve the web experience, and create meaningful connections for today's digital consumer. For brands, Nativo enables storytelling at scale with the largest native reach and reveals insights that unlock return-on-content. For publishers, Nativo enriches monetization with the most comprehensive platform for next-generation ad formats and breakthrough technology for accelerated webpages.

At Nativo, our values are more than words—we live them through the way we work and collaborate. We are innovators and risk takers driven by curiosity and an entrepreneurial spirit to architect the future of advertising. The key to our success is connection through close communication, teamwork and a shared company culture that reflects the diversity of our clients, our communities and ourselves.

About the Role

The internet is experiencing a transformation – ad blindness and blocking are forcing media companies and advertisers to rethink the way they connect with consumers. This evolution is changing the way we consume content and how we interact with brands. Nativo is enabling this shift by developing the media and advertising platform of the future — brands and media companies are able to engage consumers through content rather than interruptive advertising.

The Platform Operations Manager will play a vital role in forging the path for Nativo’s self-service business unit, representing a unique opportunity to support the growth of a previously untapped client base. This individual will be responsible for supporting self-service client onboarding and native campaign execution, ensuring platform success for accounts nationwide. With the support of the Platform Operations team, you will play a critical role in achieving client success on the self-service platform, cultivating client relationships and driving business growth.

What You’ll Do:

Customer / Platform Succes

  • Support the Platform Operations team in client onboarding, training, and ongoing support to maximize productivity of self-service ad platform clients
  • Develop resource library and go-to-market materials to assist with client education and training
  • Advise on the Nativo ad platform and native ad formats and develop client expertise in native, enabling advertisers to exceed their marketing objectives
  • Monitor campaign execution and provide guidance to ensure platform success for accounts nationwide
  • Analyze data to ensure campaigns are performing and pacing on-target, quantify opportunities, develop strategies to maximize results, and help clients to measure their success
  • Increase client retention through strategic outreach and ongoing education
  • Hone industry expertise to speak to native strategy as an expert in-market

Relationship Management + Driving Business Growth

  • Strategically manage, maintain, and grow client relationships
  • Collaborate with Platform Operations Managers and Sellers to develop account strategies to deliver renewal business and account growth to meet half year revenue quotas
  • Identify opportunities to expand existing partnerships and execute growth strategy


  • Position Nativo as the premier self-service platform for native and content marketing through client-facing meetings, presentations, and verbal/written communication
  • Maintain a deep understanding of the Nativo platform and best practices for campaign management to educate clients about the most relevant tactics for their business goals

Cross-Functional Collaboration

  • Function as the voice of the client to provide product feedback and guide ongoing innovation / platform enhancements

What You’ll Need:

  • At least 2-3 years of experience in client-facing digital advertising with account management or ad operations backgrounds preferred
  • Experience in a client-facing role; outstanding communication and presentation skills
  • Experience with campaign management across advertising platforms and adept with all layers of targeting and optimization
  • Knowledgeable about native advertising and content marketing preferred
  • Proven success at managing a high volume of activity, campaigns, and competing priorities
  • Keen ability to identify client business needs and proactively devise solutions
  • Self-motivated; strong ability to work both independently and as part of a team
  • Solutions-oriented and innovative thinker
  • Strong organizational skills and attention to detail
  • Capacity to learn and apply new technologies quickly

Within One Month, You’ll:

  • Complete provided training for the position
  • Apply newly acquired skills in a demo environment
  • Fully understand the Nativo executions

Within Three Months, You’ll:

  • Begin putting demo and training skills into real life practice
  • Begin supporting the Platform Operations team in client onboarding and trainings

Within Six Months, You’ll:

  • Take on your own clients and manage the entire lifecycle from Organization creation to campaign wrap

Within Twelve Months, You’ll:

  • Be a master of the Nativo Platform
  • Be an expert in answering client questions and troubleshooting for self-service campaigns
  • Be an expert in campaign management to ensure client retention and growth

Why Work at Nativo:

  • Generous company-sponsored health & wellness benefits
  • Unlimited Vacation / Paid Holidays / Summer Fridays
  • Year-end all-Company Winter Break
  • 401(k) retirement plan with company match
  • Commuter Benefits
  • On-Demand Learning (LinkedIn Learning)
  • Annual Wellness Stipend
  • One-time reimbursement for remote office setup
  • Fully remote culture with a supportive executive team and smart, caring teammates
  • Work with an encouraging and inspiring team you can learn from and teach
  • We ask for your thoughts and opinions on the organization and how it evolves
  • A commitment to an open, inclusive, and diverse workplace
  • Team lunches, outings, and events (we figured out how to do this virtually!)

Additional Information

Nativo is committed to fair and equitable compensation practices.

The starting pay range for this role is $69,000 - $79,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years’ experience, certifications, and specific location. The starting pay range may differ by location.

The total rewards package for this position may also include an annual performance bonus, stock options, and benefits (which may differ by country). For additional information, please visit our careers page.

We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. When we work together, we achieve amazing things, and our differences are what make our products and company great. Our core values guide our work, our interactions and the unique talents and perspectives each team member brings to the table.

Nativo is committed to diversity in its workforce and is proud to be an equal opportunity employer. Nativo considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Nativo is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace environment where everyone has the opportunity to be successful.