Role Summary

MX is searching for a highly effective and rigorous Director of Technical Program Management to lead the execution and continuously evolve the operating system that drives product engineering velocity across three product lines and multiple technical domains. This leader will operationalize how work flows from strategy → planning → execution → release, ensuring the organization delivers predictably, transparently, and with high quality.

This is a high-visibility role requiring a mix of strategic contribution, delivery operations leadership, operational rigor, and cross-functional influence. You will partner closely with Engineering, Product, Security, SRE, and India-based leadership to uplift delivery performance and establish unified portfolio rhythms across the company.

What You’ll Own

1. Lead the Execution and Evolution of MX’s Engineering Delivery Operating Model

• Architect and continuously evolve the end-to-end delivery framework that converts company strategy into predictable product releases across all product lines.

• Drive the consistent application of planning, dependency management, and release governance across product lines.

• Lead the annual and multi-year technical capacity planning process, ensuring engineering investments are directly mapped to the company’s highest-leverage business objectives.

• Drive consistent application of dependency management, risk mitigation, and release governance across Product, Platform, and Security domains.

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2. Increase Engineering Velocity and Flow

• Deploy and mature sophisticated engineering intelligence platforms (e.g., Jellyfish) to provide high-fidelity visibility into investment distribution and velocity

• Partner with Engineering leadership to identify and eliminate structural waste, shortening cycle times and improving predictability across the global organization.

• Establish the standards for Jira architecture and delivery tooling to ensure data integrity and seamless cross-geography collaboration.

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3. Lead the TPM Organization (US-based Functional Leadership)

• Build a world class TPM function including defining global competency model, career frameworks for TPM organization.

• Establish a standard of excellence that enables the team to operate as a high leverage consulting arm for the CTO

• Foster a culture of technical depth and influence, ensuring TPMs proactively manage trade-offs and surface risks before they impact the business.

4. Drive Cross-Functional Alignment with Product & Engineering

• Partner with Product leadership to synchronize roadmaps across all product lines, ensuring clear sequencing and executive-level clarity on commitments.

• Simplify complex technical delivery status into actionable insights for the technology leadership team, accelerating decision-making through reliable data.

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5. Portfolio Reporting & Metrics Execution

• Lead the execution of portfolio forecasting, KPI dashboards, and executive-ready health reporting.

• Translate complex delivery status into simple, actionable insights.

• Ensure data accuracy through operating discipline and tooling maturity.

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6. Global Delivery Collaboration

• Partner with the TPM Leader in India to ensure delivery consistency and alignment.

• Maintain a unified global delivery model while enabling local execution autonomy.

• Provide tooling, standards, and governance that apply across geographies.

What Success Looks Like (12–18 Months)

Strategic Impact & Organizational Health

• The organization operates on a unified, high-performance delivery framework that seamlessly translates company strategy into predictable, high-quality releases across all product lines.

• Engineering investments are demonstrably aligned with the company’s highest-leverage business objectives through a rigorous, multi-year capacity planning process.

• The TPM function is recognized as a strategic, high-leverage consulting arm for the CTO, characterized by deep technical influence and proactive risk management.

• Engineering velocity and flow efficiency have measurably improved, driven by the elimination of structural waste and the deployment of sophisticated engineering intelligence platforms.

• The cross-product roadmap has clear sequencing, visibility, and high "say-do" ratios, allowing the business to commit to market dates with confidence.

• Executive decision-making is significantly accelerated because portfolio health, risks, and trade-offs are surfaced early through reliable, high-fidelity data.

• Portfolio-level risks and complex cross-domain dependencies are managed proactively—shifting the culture from reactive firefighting to strategic foresight.

• A clear global competency model and career framework are in place, resulting in a high-performing team of TPMs who act as strategic multipliers for the business.

What You Bring: Experience

• 12+ Years of Progressive Leadership: Extensive experience in TPM, Engineering Operations, or Chief of Staff roles within high-growth SaaS or Fintech environments.

• Proven Portfolio Management: Demonstrated success managing a portfolio of complex, interdependent technical programs (Product, Platform, Infrastructure, and Security)

• Organizational Transformation: A track record of designing and scaling global engineering operating models, moving organizations from fragmented execution to unified, high-predictability systems.

• Strategic Resource Stewardship: Experience partnering with Finance and Engineering leadership on R&D capitalization, budget management, and multi-year headcount strategy.

• Leader of Leaders: Proven experience managing and developing a team of TPMs with a focus on building a career framework and a professional "Center of Excellence."

Skills & Competencies

• Systems Architect: You don't just follow processes; you design them. You have a deep ability to architect organizational "flow" and governance that balances speed with rigor.

• Executive Presence & Influence: Exceptional ability to distill complex technical risks into strategic trade-offs for C-suite and VP-level stakeholders.

• Data-Driven Stewardship: Mastery of engineering intelligence tools (e.g., Jellyfish, LinearB, Faros) and the ability to use data to influence capital allocation and resource prioritization.

• Business Acumen: You can connect technical debt, architectural initiatives, and feature delivery directly to business outcomes and customer value.

• Change Management Mastery: The ability to lead large-scale cultural and operational shifts without disrupting delivery, using high emotional intelligence to gain buy-in across the organization.

• Pragmatic Visionary: You possess the foresight to build for 12 months out while maintaining the "hands-on" ability to unblock a critical release when necessary.

At MX, we are a high-performance organization that thrives on trust and results. This role is based in Lehi, Utah, with flexibility for both in-office and remote work. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as company-paid meals, massage therapists, a sports simulator, gym, mother’s lounge, and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate, kick off key projects, or strategize cross-functionally, fostering connection and innovation.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.