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Service Desk Team Lead

MX Technologies

MX Technologies

Customer Service
Lehi, UT, USA
Posted on Monday, January 22, 2024

Life at MX

We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.

Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the financial industry.

We have an immediate need for an IT Service Desk Team Lead. You will report to the Manager, System Administration. As the functional owner of the Enterprise IT Service Desk, you will lead the team that supports the cross-functional technology needs of MX.

Job Duties

  • Lead a team responsible for the operation of all employee technology

  • Own Service Desk success metrics

  • Manage coverage and escalation processes to ensure timely response and resolution

  • Mentor team members

  • Assess and improve tools and processes

  • Maintain and support AV equipment for daily operations and events

  • Partner with Facilities to keep the MX office an awesome place to work

Job Requirements

  • Bachelor’s degree in Information Technology or equivalent work experience

  • Professional IT certifications such as ITIL, HDI, CompTIA, or TestOut

  • 4-6+ years of IT experience with 3+ years in IT management

  • An innate understanding of end-user technologies

  • Experience building in ServiceNow or similar ITSM tools

  • Solid understanding of and experience with ITIL framework

  • Ability to collaborate with stakeholders and build consensus before implementing change

  • Effective communication, vision, ability to work through challenging situations, and organizational skills

Advanced Requirements

  • Strong desire and ability to be innovative and build a scalable business

  • Familiarity with tracking regulatory controls identified in SOC 2 Type II, PCI and others

Work Environment

At MX, we utilize a hybrid work model. However, certain roles require employees to be in the MX headquarters to fulfill their job requirements. Employees in this position will work from the MX offices in Lehi, Utah, in a typical office environment. Both local and remote employees can take advantage of our incredible office space with onsite perks like company-paid meals, onsite massage therapist, golf simulator, and meditation room to name a few.

Compensation

The expected on-target earnings (OTE), which is comprised of a base salary and other forms of cash compensation, such as bonus or commissions is currently $97,000 to $117,000.

This pay range is just one component of MX's total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation.

**Please note that this position does not accept sponsorship candidates at this time. Only US-based candidates who are authorized to work in the US without sponsorship, now or in the future, will be considered for this role.



MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.